Fatima Lemnaouar
Villawood,Australia
Summary
Detail-oriented professional transitioning into IT, possessing strong foundational knowledge in Database Query Language, Troubleshooting, and AI. Hands-on experience in personal tech projects demonstrates practical application of skills. Committed to leveraging problem-solving abilities and proactive mindset in technical support or junior IT roles.
Overview
11
11
years of professional experience
Work History
Operations & Quality Assurance Associate
Woolworths
Moorebank
01.2025 - Current
- Identified and resolved labeling and product data discrepancies using digital systems.
- Served as primary contact for internal queries regarding product dimensions and labeling issues.
- Documented quality assurance outcomes to enhance process automation and machine readiness.
- Communicated technical distinctions to team members, ensuring consistent understanding of operations.
- Maintained high operational accuracy in a fast-paced, tech-driven environment, adapting swiftly to updates.
Client Support & Administrative Assistant
VFS Global
Sydney
06.2023 - 03.2024
- Delivered multi-channel support (phone, email, in-person) to assist clients with visa processing.
- Managed accurate data entry and verified financial transactions to ensure record integrity.
- Maintained compliance with standard operating procedures (SOPs) and data security protocols.
- Tested VFS application, identifying functional issues and providing feedback to enhance usability.
- Troubleshot user issues with document submission and system navigation, escalating unresolved queries.
- Documented solutions for future reference while maintaining organized digital records.
- Streamlined workflows in a high-volume, deadline-driven environment to boost efficiency.
Sales Support and Admin
Retail Store
12.2017 - 10.2018
- Provided front-line support to customers for product inquiries and purchases, enhancing user experience.
- Assisted in implementing and monitoring in-store promotions using internal systems and digital tools.
- Maintained accurate stock data and monitored inventory levels for real-time availability.
- Adhered to brand display and operational standards to ensure an organized retail environment.
- Delivered responsive service in a fast-paced setting, resolving customer concerns promptly.
Quality Control & Systems Support Coordinator
LEONI
Casablanca, Morocco
10.2016 - 11.2017
- Led setup and optimization of quality control processes, defining workflows and documenting procedures.
- Investigated recurring technical issues, analyzing root causes with cross-functional teams for corrective actions.
- Utilized data tools to monitor performance metrics, contributing to continuous improvement initiatives.
- Trained new staff on quality procedures and internal tools to ensure consistent standards.
- Focused on process efficiency and issue resolution, aligning with best practices in IT environments.
Claims & Systems Support Officer
Hadiya Car insurance
Casablanca, Morocco
05.2014 - 03.2016
- Validated insurance claims and client documentation using internal data management systems to ensure accuracy.
- Resolved technical and account-related inquiries through effective communication with clients and third-party providers.
- Managed digital billing processes and receivables, maintaining accurate information in accordance with internal protocols.
- Ensured compliance with data security standards and regulatory requirements while handling confidential information.
- Collaborated with internal teams to streamline documentation workflows and enhance system updates for improved efficiency.
Education
Bachelor's Degree - English Literature
Institute of Communication
Rabat05.2025
Specialized Technician - Industrial Methods
Specialized Institute of Applied Technology
Rabat01-2015
High school degree - Life science, Math
Abi Bakr Seddik
Rabat01-2013
Skills
- Operating systems: Windows and macOS
- Office productivity: Microsoft Office Suite and Excel
- IT tools: Jira, Postman
- AI: Leveraged AI tools like ChatGPT to support self-directed learning in IT concepts, troubleshooting, and technical problem-solving
- Scripting languages: Python SQL
- Hardware and software troubleshooting
- System diagnostics and issue resolution
- Software installation and update troubleshooting
- Ticket-based issue tracking with Jira
- Quality control in system environments
- Logistics and warehouse systems familiarity
- Compliance procedures understanding
- Customer service support (phone, email, in-person)
- Verbal and written communication skills
- Attention to detail in problem-solving
- Team collaboration in cross-functional settings
Languages
- English
- Arabic
- French
Coursework
- SQL for Beginners
- Introduction to Data Entry
- Python Programming for Beginners
- Introduction to Artificial Intelligence
- How to Use AI in Real-World Applications
Affiliations
Personal tech projects: building and troubleshooting home networks, and automating simple tasks with Python scripts
• Online learning: Actively completing courses on platforms like Udemy and LinkedIn Learning in areas such as IT support and AI fundamentals
• AI enthusiast: Following developments in AI tools (e.g., ChatGPT, Copilot), testing new technologies, and exploring how AI can be integrated into daily productivity
Problem-solving challenges: enjoy solving logic puzzles and brain teasers
Digital literacy advocate: helping friends and family with digital skills, setting up devices, recovering data, or guiding them through software use
Balanced lifestyle: staying active through regular exercise, family time, or hobbies like reading tech blogs, gaming, or photography to maintain mental clarity and creativity
Timeline
Operations & Quality Assurance Associate
Woolworths
01.2025 - Current
Client Support & Administrative Assistant
VFS Global
06.2023 - 03.2024
Sales Support and Admin
Retail Store
12.2017 - 10.2018
Quality Control & Systems Support Coordinator
LEONI
10.2016 - 11.2017
Claims & Systems Support Officer
Hadiya Car insurance
05.2014 - 03.2016
Bachelor's Degree - English Literature
Institute of Communication
Specialized Technician - Industrial Methods
Specialized Institute of Applied Technology
High school degree - Life science, Math
Abi Bakr Seddik
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