Fatima Lisala
Botany,NSW
Summary
Proven Administration Assistant with a track record of enhancing client satisfaction and streamlining operations at FedEx Express. Expert in office administration and spreadsheet management, I significantly improved document organization and financial record accuracy. Skilled in confidential document control and verbal communication, I excel in fast-paced environments, ensuring operational excellence and data integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administration Assistant
FedEx Express
10.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
Pick Packing
Pure Products Australia
01.2021 - 07.2022
- Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
- Followed all safety protocols while operating equipment such as pallet jacks or forklifts, minimizing accidents in the workplace.
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Met or exceeded daily productivity targets consistently, contributing to the overall success of the company.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
Packing Operator /Production Machine Operator
Spandbild
01.2017 - 12.2021
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Assisted in training new employees on packing procedures, increasing overall team performance.
- Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
- Performed regular maintenance and cleaning of packing machinery.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
- Adhered to safety protocols while operating packing machinery, resulting in zero accidents or injuries during tenure.
- Maintained clean, tidy and safe working environment in packing area.
- Enhanced customer satisfaction by ensuring packages were properly sealed and labeled according to specifications.
- Used [Software]to prepare bills of lading and shipping documents.
Security Officer
Red Badge Group
03.2018 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Admin /Personal Assistant
Barnsys All Trades Services
01.2017 - 01.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
Education
High School Diploma -
Christchurch Girls High School
Christchurch12.2011
Skills
- Office Administration
- Administrative Support
- Data Entry
- Word Processing
- Scheduling appointments
- Telephone reception
- Confidential Document Control
- Appointment Scheduling
- Data organization
- Spreadsheet Management
- Mail handling
- Confidentiality handling
- Verbal Communication
- Inventory Management
- Calendar Management
- Document Scanning
- Spreadsheet tracking
- Meeting Coordination
- Office Equipment Maintenance
- Report Writing
Certification
First Aid
Fire Warden
Microblading Brows
Teeth Whitening
Eye Lash Extensions
Sports, Family, Movies, Outdoors
I enjoy playing and watching sports with family.
I played Basketball for New Zealand in 2010.
Currently playing Rugby League for Alexandria Rovers.
Love being outdoors at the beach with friends and family.
Timeline
Administration Assistant
FedEx Express
10.2023 - Current
Pick Packing
Pure Products Australia
01.2021 - 07.2022
Security Officer
Red Badge Group
03.2018 - 08.2020
Packing Operator /Production Machine Operator
Spandbild
01.2017 - 12.2021
Admin /Personal Assistant
Barnsys All Trades Services
01.2017 - 01.2019
High School Diploma -
Christchurch Girls High School
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