Summary
Overview
Work History
Education
Skills
Timeline
background-images

Fatima Nasser

Kogarah ,Australia

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Custard and Co
09.2024 - Current
  • Trained new dessert servers in proper serving techniques, company policies, and customer service best practices.
  • Provided exceptional customer service, addressing inquiries or concerns promptly and professionally.
  • Assisted in developing new dessert menu items, contributing to increased sales and positive customer feedback.
  • Enhanced customer satisfaction by providing personalized dessert recommendations based on individual preferences.
  • Maintained a clean and organized dessert station, adhering to strict hygiene standards and food safety regulations.
  • Assisted with the preparation of various desserts when needed, demonstrating adaptability within the role.
  • Contributed to a positive work environment by fostering teamwork among colleagues and keeping morale high during busy shifts.
  • Managed inventory levels of desserts and related supplies, ensuring adequate stock availability at all times.

Cashier

Casablanca Cleaning Shop
02.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Diploma Of Beauty Therapy And Salon Management -

Australian Academy of Beauty Therapy
Rockdale

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Complaint resolution
  • Product knowledge
  • Staff training

Timeline

Customer Service Representative

Custard and Co
09.2024 - Current

Cashier

Casablanca Cleaning Shop
02.2022 - 11.2022

Diploma Of Beauty Therapy And Salon Management -

Australian Academy of Beauty Therapy
Fatima Nasser