Summary
Overview
Work History
Education
Skills
experienced with Best Practice software and Medical Director
Languages
Timeline
Generic

Fatima Alsaied Rabah

Summary

Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Yagoona Family Healthcare
08.2024 - 01.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Medical Receptionist

Canterbury Family Medical Centre
09.2022 - 06.2024
  • Optimized appointment scheduling to maximise doctor availability.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Performed various administrative tasks by filing, copying and faxing documents.

COVID-19 Swabber

Australian Clinical Lab
05.2020 - 06.2020
  • Stayed informed on current COVID-19 developments to adapt techniques as necessary for optimal efficiency and reliability in swabbing procedures.
  • Helped reduce the spread of COVID-19 within the community by effectively identifying positive cases through skillful swabbing procedures.
  • Supported public health initiatives by diligently performing swab tests to detect COVID-19 cases quickly and accurately.
  • Demonstrated strong attention to detail when recording patient information to ensure proper follow-up measures were taken if necessary.

Education

High School Diploma -

Bankstown Girls High School
Bankstown, NSW
11-2019

Foundation Studies - Nursing

Western Sydney University
Sydney, NSW
09-2021

Certificate III - Pathology

Adept Training
Sydney, NSW
10-2023

Bachelor of Science - Health Science

Western Sydney University
Sydney, NSW
03-2024

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Medical billing

experienced with Best Practice software and Medical Director

I have extensive experience with Best Practice and Medical Director software, including managing appointments, keep updates of patient records, as well as patient reports, and billing. My expertise allows me to streamline administrative tasks while maintaining a high standard of care. I can easily become proficient in using new software, ensuring smooth transitions and minimal disruption. My ability to learn and apply new tools allows me to stay efficient and effective in any setting.

Languages

English
Full Professional

Timeline

Medical Receptionist

Yagoona Family Healthcare
08.2024 - 01.2025

Medical Receptionist

Canterbury Family Medical Centre
09.2022 - 06.2024

COVID-19 Swabber

Australian Clinical Lab
05.2020 - 06.2020

High School Diploma -

Bankstown Girls High School

Foundation Studies - Nursing

Western Sydney University

Certificate III - Pathology

Adept Training

Bachelor of Science - Health Science

Western Sydney University
Fatima Alsaied Rabah