Summary
Overview
Work History
Education
Skills
Attributes
References
Timeline
Generic
Fatima Reda

Fatima Reda

Sydney ,NSW

Summary

With a steadfast commitment to continuous learning, career advancement, and personal growth, I exemplify a motivated and goal-oriented individual. Embracing creativity and innovation as driving forces, I continuously seek new ways to challenge myself and expand my horizons. My dedication to self-improvement not only propels my career forward but also fosters personal growth in various aspects of my life. Whether through acquiring new skills, or pursuing advanced education, I approach every opportunity with enthusiasm and determination. My proactive mindset and focus on long-term objectives ensure that I remain on a path of continuous growth and success.

Overview

13
13
years of professional experience

Work History

Executive Assistant to Head of Sales, Australasia

Jones Lang LaSalle
04.2022 - Current
  • Managing Executive's schedule, organizing and maintaining calendars, scheduling meetings, appointments, and travel arrangements
  • Communicating directly and on behalf of the Executives with all levels of Leadership, Employees, Clients, and external stakeholders
  • Screening phone calls, emails, and other correspondence, responding to inquiries, and drafting and proofreading documents and reports with high confidentiality
  • Arranging and coordinating meetings, conferences, and events, including preparing agendas, taking minutes, and ensuring that all necessary materials are available
  • Performing various administrative tasks such as filing, data entry, record keeping, and maintaining office supplies
  • Managing confidential information with discretion and ensuring that it is handled securely
  • Providing support on special projects, research, and presentations as assigned by the executive
  • Anticipating and resolving administrative issues or challenges that may arise in the course of daily operations
  • Building and maintaining positive relationships with colleagues and stakeholders to facilitate effective communication and collaboration
  • Ensuring compliance with company policies, procedures, and protocols, particularly with regard to administrative and confidentiality guidelines
  • Playing a pivotal role in supporting the executive's productivity and effectiveness by handling administrative tasks, managing communications, and facilitating the smooth operation of the executive's office
  • Acting as a 'barometer' having a sense for the issues taking place in the environment and keeping the Executives updated
  • Liaising with legal on internal legal sign-offs and approvals required on behalf of the Executives
  • Corporate expense management
  • Providing strategic partnership support to Executives through various projects, strategic initiatives, annual planning, and day-to-day operation.

Office Manager/bookkeeping

Avionics Limited
04.2017 - 04.2022
  • Managing accounts payable and accounts receivable functions, including processing invoices, payments, and receipts
  • Reconciliation of Bank accounts, Credit Cards and maintaining accurate financial records using accounting software
  • Preparing and processing payroll for employees, including calculating wages, deductions, and taxes
  • Generating financial reports, including profit and loss statements, balance sheets, and cash flow statements
  • Assisting with budget preparation, forecasting, and monitoring expenses to ensure financial stability
  • Collaborating with external accountants or auditors during tax preparation and financial audits
  • Managing the day-to-day accounting transactions
  • Credit control of overdue payments
  • HR administrative tasks
  • Supervising and coordinating administrative staff, including receptionists and administrative assistants
  • Managing office supplies inventory and procurement, ensuring adequate stock levels and cost-effectiveness
  • Overseeing office maintenance, including facilities management, equipment maintenance, and repairs
  • Implementing and maintaining office policies and procedures to ensure organizational efficiency and compliance
  • Planning and coordinating office events, meetings, and conferences, including scheduling, logistics, and catering arrangements
  • Serving as a point of contact for internal and external stakeholders, addressing inquiries and resolving issues promptly
  • Greeting and meeting with all clients and visitors
  • Managing all incoming calls and redirecting as required
  • Compiling administration reports, preparing, and processing documents
  • Assisting Project Managers
  • Assistant to Managing Director

First & Business Class Lounge Hostess

Etihad Airways
02.2014 - 11.2019
  • Welcoming guests to the lounge and providing personalized assistance, ensuring their needs and preferences are met throughout their visit
  • Coordinating seating arrangements, assisting with luggage, and offering recommendations for food and beverage options
  • Responding to guest inquiries, feedback, and requests promptly and courteously, aiming to exceed their expectations
  • Maintaining a high standard of cleanliness and presentation in the lounge, including monitoring supplies and amenities
  • Overseeing the provision of complimentary food and beverage options, ensuring quality, presentation, and availability meet established standards
  • Coordinating with kitchen and service staff to accommodate special dietary requirements and preferences of guests
  • Monitoring and managing inventory levels of food, beverages, and supplies, placing orders as needed to maintain adequate stock levels
  • Providing leadership and direction to lounge staff, including training, mentoring, and coaching to ensure exceptional service delivery
  • Delegating tasks and responsibilities effectively, ensuring that all team members understand their roles and responsibilities
  • Conducting regular team meetings and briefings to communicate updates, expectations, and performance feedback
  • Leading by example, demonstrating professionalism, teamwork, and a positive attitude in all interactions with guests and colleagues
  • Building and maintaining strong relationships with frequent flyers and VIP guests, recognizing and acknowledging their loyalty and preferences
  • Anticipating guests' needs and preferences, proactively offering assistance and recommendations to enhance their experience
  • Handling guest inquiries, complaints, and issues promptly and effectively, ensuring guest satisfaction and loyalty
  • Answering questions, handling problems, and directing guests to appropriate airport areas, such as gates, baggage claim, and transportation and connecting flights
  • Organizing and preparing admin work for flight departures and arrivals
  • Completing work schedules, managing calendars and tours
  • Completing admin work using Microsoft Excel, PowerPoint, Outlook, and Word
  • Monitoring guest activity within the lounge, ensuring adherence to lounge policies and procedures
  • Reporting any safety or security concerns to management immediately and taking appropriate action as needed.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Ground Operational Staff

Menzies Aviation
09.2012 - 02.2014
  • Providing excellent customer service to passengers, assisting with check-in, boarding, and disembarkation processes
  • Aiding passengers with special needs, including those requiring wheelchair assistance or additional support
  • Answering passenger inquiries and providing information about flight schedules, baggage policies, and airport facilities
  • Monitoring baggage handling systems and equipment to ensure efficient operation and timely delivery of luggage
  • Reporting any issues or irregularities with baggage handling procedures to management for resolution
  • Coordinating with various airport departments and ground service providers to ensure timely aircraft turnaround
  • Assisting in aircraft parking, marshalling, and towing procedures as required
  • Conducting pre-flight checks and inspections to ensure aircraft readiness for departure
  • Assisting passengers with rebooking, flight changes, and other travel-related inquiries or issues
  • Handling passenger complaints and concerns professionally and effectively, seeking resolution to ensure customer satisfaction
  • Communicating effectively with passengers, crew members, and other airport personnel to ensure seamless operations
  • Reporting any safety or security incidents or concerns to the appropriate authorities and following established protocols for resolution
  • Participating in safety training and drills to maintain readiness and compliance with regulatory requirements
  • Greeting passengers, answering questions, handling problems, and directing passengers to appropriate airport areas, such as gates, baggage claim, and transportation and connecting flights
  • Preparing load sheets and completing various administration tasks.

Import Clerk - Temporary Replacement

PNO Transport
11.2010 - 03.2011
  • Selecting shipment routes based on the nature of goods shipped, transit times, or security needs
  • Completing shipping documentation, such as including bills of lading, packing lists, dock receipts, and certificates of origin
  • Arranging delivery or storage of goods at destinations
  • Calculating weight, volume, or cost of goods to be moved
  • Determining efficient and cost-effective methods of moving goods from one location to another
  • Verifying proper packaging and labelling of exported goods
  • Preparing invoices and cost quotations for freight transportation
  • Reserving necessary space on ships, aircraft, trains, or trucks.

Education

High School Certificate -

Kogarah High School
Kogarah, NSW

Travel & Tourism Certificate III - Travel

St George College
Kogarah, NSW

Travel & Tourism Diploma -

St George College
Kogarah, NSW

Business Management Certificate III - Accounting And Business Management

Australian College of Commerce And Management

Business Management Certificate IV - Accounting And Business Management

Australian College of Commerce And Management

Business Management Diploma -

The Australian College

Skills

  • Proven experience in office management and bookkeeping roles, with a minimum of 5 years of relevant experience
  • Proficiency in accounting software and Microsoft Office Suite
  • Strong organizational skills and attention to detail
  • Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment
  • Knowledge of relevant accounting principles, regulations, and standards
  • Ability to adjust in different environments
  • Able to organize complex rosters
  • Strong communication and interpersonal skills, with a customer-focused attitude
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • Ability to take responsibility and be accountable for workload
  • Able to work autonomously and as part of a broader team
  • CRM proficiency

Attributes

  • Loyal
  • Committed
  • Honest
  • Enthusiastic
  • Professional
  • Ethical
  • Able to deal with pressure
  • Full of ambition
  • Motivated
  • Adaptable
  • Attention to detail
  • Taking responsibility

References

REFERENCE UPON REQUEST

Timeline

Executive Assistant to Head of Sales, Australasia

Jones Lang LaSalle
04.2022 - Current

Office Manager/bookkeeping

Avionics Limited
04.2017 - 04.2022

First & Business Class Lounge Hostess

Etihad Airways
02.2014 - 11.2019

Ground Operational Staff

Menzies Aviation
09.2012 - 02.2014

Import Clerk - Temporary Replacement

PNO Transport
11.2010 - 03.2011

High School Certificate -

Kogarah High School

Travel & Tourism Certificate III - Travel

St George College

Travel & Tourism Diploma -

St George College

Business Management Certificate III - Accounting And Business Management

Australian College of Commerce And Management

Business Management Certificate IV - Accounting And Business Management

Australian College of Commerce And Management

Business Management Diploma -

The Australian College

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Fatima Reda