Fatima Refai

• Provided exceptional customer service, building

Rapport with customers and effectively resolving inquiries contributes to a positive shopping experience and customer loyalty

• Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
• Provided product knowledge to customers through effective communication.
• Assisted customers over the phone, providing helpful information regarding products and services.
• Organized promotional displays according to company guidelines
• Supported efficient stock replenishment by effectively working with stock cages and apparel rails, ensuring product availability on the sales floor.
• Facilitated seamless online order fulfillments by accurately packing click-and-collect orders, contributing to efficient order processing, and customer satisfaction.
• Enhanced the customer experience by providing personalized assistance in the fitting room area.
• Efficiently processed customer transactions, including sales, refunds, and lay-by orders, ensuring accuracy and minimizing transaction times.
• Contributed to effective visual merchandising by updating mannequins with new apparel and printing promotional signage, driving customer engagement, and sales.
• Provided essential support to store operations by answering customer inquiries via phone and assisting in various departments (soft goods, hard goods, nursery, stationery, etc.).
• Supervised cash registers, ensuring smooth transaction flow and adherence to store policies.
• Optimized stock management processes by accurately counting and checking inventory during stocktakes, contributing to accurate financial reporting.

• provided efficient and friendly customer service during the peak christmas season, contributing to a positive customer experience.
• Supported smooth store operations by accurately processing transactions at the register.
• enhanced product presentation and customer engagement by effectively pricing and displaying products.
• facilitated efficient stock management by packing customer purchases and assisting in the end-of-season stock pack up for return to head office.

• Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
• Organized the work area to ensure a safe and efficient environment was maintained at all times.
• Ensured high-quality garment care by sorting, examining, washing, ironing, steaming, and organizing garments.
• Maintained a clean and organized work environment, contributing to efficient operations and a safe work area.

• Gained valuable experience in customer service and retail operations, contributing to a positive customer experience.
• Supported smooth store operations by assisting in fitting rooms, various apparel departments, and stock unpacking.
• Maintained a clean and organized store environment, contributing to a pleasant shopping experience.