Summary
Overview
Work History
Education
Skills
Timeline
Generic

FATIMA TANANA

Moorebank,NSW

Summary

Energetic, passionate, and customer-focused professional with extensive experience in the retail industry and a proven ability to deliver high-quality, memorable service. Known for a bubbly and positive demeanour, I excel both independently and as a collaborative team member, often stepping into leadership roles to effectively manage teams and ensure all tasks are completed on time. I am dedicated to supporting and uplifting team members, consistently receiving praise from both managers and colleagues for my ability to lead and successfully run the support department of my store. I thrive under pressure, adapt quickly to changing environments, and bring strong oral and written communication skills, active listening, and analytical problem-solving abilities to meet and exceed customer expectations. Committed to process efficiency, service excellence, and building lasting relationships, I contribute meaningfully to overall team success and business growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
02.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Back of House Team Member

Kmart
07.2022 - 01.2023
  • Used pallet jacks to move materials around the back dock or around the store floor.
  • Followed safety precautions while lifting and moving loads.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Carried out day-day-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Ensured stock was sorted/filled into their correct departments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Kept storage areas organised, clean, and secure to fully protect company assets.

Traffic Controller

Site Group Management
03.2021 - 05.2022
  • Directed vehicles around construction sites and flagged drivers through blocked roads
  • Analysed data related to traffic flow, accident rates, or proposed development to determine most efficient methods to expedite traffic flow
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Prioritised and organized tasks to efficiently accomplish service goals.
  • Worked with foreman to create effective temporary traffic control schemes.

Customer Service Representative

Ogalo
01.2019 - 12.2021
  • Maintained a clean and organized working environment
  • Created and implemented process improvements to maximise efficiency
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Trained new employees on procedures and policies to maximise team performance
  • Upsold products and services to address customer needs and maximise sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Psychological Science And Counselling -

Australian University of Applied Professions
Sydney, NSW
08-2025

High School Diploma - undefined

Oatley Senior Campus
Oatley, NSW
11.2020

Skills

  • Strategic decision making
  • Effective verbal communication
  • Proficient in POS system management
  • Delivering exceptional customer service
  • Meticulous attention to detail
  • Resilient in dynamic environments
  • Consistently meeting sales objectives
  • Effective team leadership
  • Physical endurance
  • Effective complaint handling
  • Collaborative team coordination

Timeline

Customer Service Representative

Bunnings Warehouse
02.2023 - Current

Back of House Team Member

Kmart
07.2022 - 01.2023

Traffic Controller

Site Group Management
03.2021 - 05.2022

Customer Service Representative

Ogalo
01.2019 - 12.2021

High School Diploma - undefined

Oatley Senior Campus

Bachelor of Psychological Science And Counselling -

Australian University of Applied Professions
FATIMA TANANA