Summary
Overview
Work History
Education
Skills
Timeline
Generic

FATIMA TANANA

Moorebank

Summary

Enthusiastic, empathetic, and service-driven professional with proven expertise in customer engagement, complaint handling, and administrative coordination. I bring a unique blend of emotional intelligence, effective communication, and problem-solving skills to every client interaction, ensuring individuals feel heard, supported, and valued.

Known for my warm and approachable nature, I excel in managing complex or sensitive situations with professionalism and care. I have successfully led support teams, enhanced service delivery processes, and consistently received positive feedback for my ability to respond to challenges with empathy and efficiency.

I am a confident communicator, quick to adapt, and thrive in fast-paced, team-oriented environments. I take initiative, uphold high service standards, and am committed to contributing meaningfully to organisational goals, client satisfaction, and inclusive, respectful workplace culture.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Bunnings Warehouse
02.2023 - Current
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Community Volunteer

Hanna Ibrahim
06.2022 - Current
  • Provided compassionate support to clients and families during times of bereavement and personal crisis, including those requiring additional emotional or practical care.
  • Assisted individuals in vulnerable circumstances by helping them navigate community resources, access support services, and manage situational challenges.
  • Contributed to the planning and delivery of community outreach and charity events as part of a dedicated team, with a focus on addressing the social and emotional needs of vulnerable individuals.
  • Worked alongside other community members to assist individuals and families in need, ensuring they received appropriate support and care during times of hardship.
  • Fostered a welcoming and respectful environment, ensuring individuals felt supported.

Provisional Counsellor

Wellbe Counselling and Psychology
01.2025 - 08.2025
  • Utilised motivational interviewing techniques to encourage positive change in clients' lives.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.

Volunteer

Griefline
02.2024 - 01.2025
  • Delivered emotional support and brief counselling to clients experiencing grief, loss, and crisis, including those with complex presentations.
  • Demonstrated empathy, active listening, and strong interpersonal skills to build rapport and provide client-centred support.
  • Assisted clients in identifying immediate concerns and explored tailored coping strategies to enhance emotional wellbeing.
  • Recognised risk indicators and, where appropriate, guided clients toward further mental health services or support networks.
  • Maintained accurate and confidential case notes in accordance with ethical and organisational standards.
  • Adapted communication to suit diverse client needs, showing sensitivity to trauma, culture, and individual circumstances.

Customer Service Representative

Kmart
02.2022 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Psychological Science And Counselling -

Australian University of Applied Professions
08-2025

Skills

  • Strategic decision making
  • Effective verbal communication
  • Delivering exceptional customer service
  • Meticulous attention to detail
  • Resilient in dynamic environments
  • Effective team leadership
  • Effective complaint handling
  • Collaborative team coordination
  • Complaint resolution
  • De-escalation techniques
  • Dispute resolution

Timeline

Provisional Counsellor

Wellbe Counselling and Psychology
01.2025 - 08.2025

Volunteer

Griefline
02.2024 - 01.2025

Customer Service Representative

Bunnings Warehouse
02.2023 - Current

Community Volunteer

Hanna Ibrahim
06.2022 - Current

Customer Service Representative

Kmart
02.2022 - 01.2023

Bachelor of Psychological Science And Counselling -

Australian University of Applied Professions

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FATIMA TANANA