R studio
FATIMA ZAHRA
Point Cook,VIC
Summary
Student of Graduate diploma of psychology. Bachelor’s in computer sciences qualified with 3+ years’ experience in Customer Service, IT Administration & social media marketing. Expertise in web-based applications, social networking, blogging, and online advertising. Extensive knowledge of web technologies and current social media platforms. Currently working as a peer supporter where I provide support to grieving parents and help them navigate through difficult time. Studying psychology and working in mental health has helped me understand human behavior and attitudes. Have excellent written, verbal communication and people skills. Confident in establishing and maintaining a rapport with colleagues, customers and management. Have experience in working and consulting with a broad range of people at varying levels.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Beauty Advisor, Customer Service
L’occitane
10.2016 - 01.2022
- Assisting customers in selection of products that best fit their needs
- Develop loyal relationships with customers through friendly services and follow-up
- Planning and managing events with team members
- Communicating with head office for promotions and marketing
- Handling, packaging & delivering of lifestyle and beauty products
- Online marketing and branding of the product
- Reaching out to the influencers and collaborating with them
- Provided primary customer support to internal and external customers.
Customer Service & Administration, Key Role
BSNS CONSULTING
12.2013 - 02.2016
- Handling of complaints, providing appropriate solutions and alternatives within the limited time and follow up to ensure resolution
- Effective management of large amounts of incoming calls
- Management of confidential matters and accurate data entry processing
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Grief & Loss Supporter
Red Nose
10.2021 - Current
- Used active listening and empathy to connect with bereaved parented and address concerns.
- Provided emergency response in intense situations to diffuse tensions.
- Displayed sensitivity to cultural and linguistic needs of clients.
- Worked collaboratively with other mental health professionals to provide care to grieving families.
- Through my lived experiences, encouraged parents to address their grief and understand that their feelings are valid.
- shared my expediences in seminars at local community mental health centers to expand awareness of mental health.
Peer Support Counselor
Panda
, VIC
12.2021 - Current
- Delivering mental health support to expecting and new parents
- Demonstrate hope and model principles and characteristics of recovery
- Sharing lived experiences with others struggling with mental health problems.
- Building relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Communicating with individuals' family members, offering information and insight into support services available at community level.
- Maintaining computers and technical resources to avoid disruption in service.
Education
Graduate Diploma - Psychology
University of Melbourne
Melbourne, VIC 08.2020 - Current
Bachelor of Science - Computer Engineering
Bahria University
08.2009 - 08.2013
Skills
Strategic sales knowledge
Key stakeholder relationship building
Report preparation
Staff education and training
Administrative support
Technical Support
Data Entry
MS Office
Teamwork and Collaboration
Excellent Communication
Research management
Statistical analysis
Active Listening
Google Workspace
Certification
Graduate diploma in Psychology 2021-In progress
Software
Timeline
Peer Support Counselor
Panda
12.2021 - Current
Grief & Loss Supporter
Red Nose
10.2021 - Current
Graduate Diploma - Psychology
University of Melbourne
08.2020 - Current
Beauty Advisor, Customer Service
L’occitane
10.2016 - 01.2022
Customer Service & Administration, Key Role
BSNS CONSULTING
12.2013 - 02.2016
Bachelor of Science - Computer Engineering
Bahria University
08.2009 - 08.2013