Fatimah Ibrahim
Weston,ACT
Summary
Dynamic professional with a proven track record at No Limit Rendering, excelling in customer service and Microsoft Excel. Leveraged strong communication skills and attention to detail to enhance invoice processing efficiency and boost customer satisfaction. Achieved consistent sales targets at Myer, demonstrating a keen ability to manage high-volume transactions and foster positive client relationships.
Overview
18
18
years of professional experience
Work History
Accounting Assistant
No Limit Rendering
Phillip, ACT
06.2024 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Sales Assistant
Myer
Belconnen, ACT
09.2014 - 02.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Office Assistant
Embassy of the Syrian Arab Republic
O’Malley ACT
08.2006 - 06.2008
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
Education
Certificate III - Travel And Tourism
Sydney Travel Training College
Sydney, NSW2004
Certificate III - MYOB
Kogarah Tafe
Kogarah, NSW2003
Skills
- Customer Service
- Bank Reconciliation
- Microsoft Excel
- Journal Entries
- Invoicing and collections
- Microsoft Excel expertise
- Strong Communication Skills
- Data Entry
- Attention to Detail
- Payroll Processing
Languages
Arabic
Native or Bilingual
Timeline
Accounting Assistant
No Limit Rendering
06.2024 - Current
Sales Assistant
Myer
09.2014 - 02.2019
Office Assistant
Embassy of the Syrian Arab Republic
08.2006 - 06.2008
Certificate III - Travel And Tourism
Sydney Travel Training College
Certificate III - MYOB
Kogarah Tafe