Summary
Work History
Skills
License
Generic
Fatma Kilinc

Fatma Kilinc

Ivanhoe,VIC

Summary

Customer-focused professional with a positive, engaging personality and strong interpersonal skills. Experienced in building relationships to enhance customer satisfaction and loyalty. Skilled in providing a safe, secure environment while interacting professionally with residents, visitors, employees, and contractors. Quick-thinking with solid problem-solving abilities and knowledge of security protocols. Dedicated to delivering high-quality service with professionalism, discretion, and efficiency in fast-paced settings.

Work History

Security Concierge

Melbourne Concierge&Security
10.2022 - Current
  • Assisted in the daily management of building operations, including maintenance coordination and repair oversight, ensuring a safe and well-maintained environment.
  • Responded promptly to tenant inquiries and service requests, providing high-quality support to enhance resident satisfaction.
  • Ensured strict compliance with safety regulations, building policies, and operational standards.
  • Delivered exceptional front desk services, professionally welcoming and assisting residents, guests, and visitors.
  • Managed the secure receipt, logging, and distribution of mail, packages, and deliveries.
  • Monitored and enforced building security protocols, including visitor access control and incident reporting.
  • Provided timely and courteous assistance to residents, addressing various needs with professionalism.
  • Maintained a polished, organized, and professional reception area to uphold high service standards.

Security Officer

KMA Security
04.2022 - 08.2022
  • Conduct routine patrols of assigned areas to deter unauthorized activities and ensure safety.
  • Monitor security systems, including CCTV surveillance and alarm systems.
  • Respond promptly to security incidents, alarms, and emergencies.
  • Enforce property rules, policies, and regulations.
  • Report suspicious activities, security breaches, or maintenance issues.
  • Assist residents, employees, or visitors with security-related concerns.
  • Collaborate with law enforcement or emergency services when necessary.
  • Maintain detailed records of patrols, incidents, and security reports.

Skills

  • Greet and assist residents, tenants, and visitors with professionalism
  • Provide accurate building information and handle inquiries efficiently
  • Resolve complaints and conflicts while ensuring excellent customer service
  • Maintain professional phone and email communication
  • Monitor building access, verify visitors, and enforce security protocols
  • Respond to emergencies, including fire alarms and evacuations
  • Report security concerns, safety hazards, and maintenance issues
  • Operate and monitor surveillance cameras
  • Manage deliveries, packages, and mail distribution
  • Quickly resolve resident and guest issues with a proactive approach

License

  • Security License

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Fatma Kilinc