Fatma Sahin

• Responsibilities: Customer service
• Customer service, face to face, by phone
• Photocopy, scan
• Stock Taking
• Replenish Stock
• Sales
• Train new staff
• Technology support
• Register, Cash Handling, Eftpos
• Business accounts
• Working the Floor
• Constantly meeting and exceeding KPI's
• Teaching skills to staff
• Stores Highest fundraiser
• Stores Highest Upsales, Insurance and Extra Cover

• Arrange and organise updates for clients
• Work in teams and individually to meet and exceeding weekly KPI’s
• Record keeping
• Data Processing
• Data Entry
• Processing claims and payments for participants and providers
• Administrative Tasks
• Reporting to Management and Stakeholders
• Inbound and outbound calls.

• Arrange and organise updates for clients
• Work in teams and individually to meet and exceeding weekly KPI’s
• Record keeping
• Data Processing, Investigating applications for approvals
• Data Entry
• Processing claims and payments for participants and providers
• Administrative Tasks
• Reporting to Management and Stakeholders
• Record Keeping and upkeep
• Managing payments and claims
• Payment Management and processing
• Processing Claims
• Managing Files and Records
• Making outbound calls
• Constantly Upskilling and Learning New Programs to Meet Client, Customer and Departments Demands and Needs Salesforce, Teams, Excel, Microsoft suite, Outlook, SPA, SAP, CRM, CRN

• Customer Service/ Customer Relationship Management
• Arrange and organise updates for clients
• Work in teams and individually to meet and exceeding weekly KPI’s
• Record keeping
• Administrative Tasks
• Reporting to Management and Stakeholders
• Record Keeping
• Payment Management
• Data Processing
• Data Entry
• Processing Claims
• Managing Files and Records
• Constant Upskilling and Learning New Programs to Meet Client, Customer and Departments Demands and Needs

• Customer service
• Personal care
• Activity organising
• Educating Clients
• Writing Up Programmes for Clients
• Transporting Clients
• Community Service Activities
• Administrative Tasks
• Reporting to Management and Stakeholders
• Record Keeping
• Cash Handling
• Purchases for Clients
• Medical Record Keeping

• Responsibilities: Administrative tasks, switchboard
• First Aid & Safety Officer
• Meet and Greet Customers, Clients and Stakeholders
• Customer service, face to face, by phone, mail, Teams & Skype
• Book and arrange appointments and itinerary, Appointment Scheduling and Setter
• Type, file, photocopy, scan, archive
• Transferring Hard copy Files into Digital files
• Debtor management, bookkeeping, petty cash
• Data Entry
• Collections (Debt Collections)
• Contacting ATO for clients for adjustments, and payment plans
• Typing minutes
• Dealing and assisting challenging customers and challenging cases
• Process mail
• Stock take
• Tag and lodge returns
• Organise Itineraries and Travel for Senior Management
• Training new staff members
• Team leader of 10+ staff
• Reporting to Management and Stakeholders
• Constantly meeting and exceeding KPI's

• Sales Representatives & Consultant
• Solar and energy

• Responsibilities: Customer service
• Selling Vacation Club
• Administrative Tasks
• Appointment Setter

• Customer Service/ Customer Relationship & Compliance
• Arrange and organise updates for clients
• Work in teams and individually to meet and exceeding weekly KPI's
• Record keeping
• Data Processing
• Data Entry
• Processing claims
• Administrative Tasks
• Reporting to Management and Stakeholders
• Record Keeping and upkeeping
• Filing action in court
• Interpreting and translating
• Answering calls
• Emails
• Upkeep of files and records of clients

• Court (Supreme, County, Magistrates)
• Medical (hospitals medical clinics, individual doctor’s surgeries, mental health), Institutes
• Criminal Cases
• Detention centres and prison

• Arrange camps and activities for families
• Assess and assist individual’s families and youth
• Organise a community house for migrants and funding for: community centres
• Reporting to Management and Stakeholders
• Record Managing and Reporting

Assisting Nurses with patients. Taking temperatures, bandaging and other tasks which were required of me which were done in a team or on my own. Checking medication with Nurses before administering to patients.

• Housing officer
• Managing client files and waiting list
• Administration tasks
• Customer relations and service
• Compliance
• Reporting to management and stockholders
• Collecting rent
• Cash handling and reconciling
• Accounts payable
• Accounts receivable
• Inbound and Out bound calls
• Records management
• Processing data
• Processing applications
• Allocations of housing

· Arranging and organizing call sheets.

· Arranging and organizing updates for clients, keeping in contact for customer satisfaction.

· Worked in a team and individually.

· Met Individual and team requirements.

· Arranging and organizing updates for company which has acquired our services and keeping in contact with them for customer satisfaction.

· Making calls

· Keeping records

· Reporting to management

Dealing and assisting challenging customers

• Cash, Cheque Handling and Recording
• Process Mail
• Type, File, Photocopy, Faxing
• Record Managing and Reporting
• Bookkeeping
• Balancing books/ Reconciling records
• Meet and Greet Customers
• Administrative duties
• Record Keeping
• Managing Files and Records
• Reporting to Management and Stakeholders
• Constantly meeting and exceeding KPI's
• Keeping good rapport with customers