Fatmata Rogers
Potts Hill,New South Wales
Summary
Passionate Out of Home Care Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Extensive experience advocating for social and economic well-being of children, young people and their families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OOHC PSP Case Manager
Creating Links
08.2022 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behaviour change for clients.
- Established and maintained relationships with key stakeholders.
Youth Program Co-Ordinator
YoungScape
04.2022 - Current
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Tracked and reported expenses accurately to manage program budgets.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Designed program implementation and maintenance plan.
- Helped youth develop and achieve personal goals with close support.
- Monitored youth behavior and offered guidance and support for positive change.
Contact Support Coordinator
Creating Links
01.2022 - 08.2023
- Worked with other departmental staff to answer questions and resolve problems.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Coordinated meetings and events for internal and external groups.
- Scheduled appointments and meetings for 30+ team members.
- Support Contact Coordinator in managing the allocation and distribution of work across the Contact Workers Team.
- Assisting Contact Coordinator in the management of a team of 20+ staff members.
- Organizing referrals and confirmations of contact with OOHC Managers, Team Leaders and Case Managers.
- Assist in maintaining confidential and high-quality records in relation to participants’ information.
- Assisting in ensuring all administrative tasks are completed within identified timeframes and in accordance with Creating Links’ policies and procedures, legal requirements and industry standards.
- Assisting in reviewing contact reports before forwarding onto Case Managers and Team Leaders.
- Liaising with external agencies to organize support workers for children’s’ family time supervision, transports or mentoring
Interim Care Residential Youth Worker
Creating Links
11.2021 - 08.2022
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Contributed to development of individualized plans to support youth goal achievement.
- Provide daily care, supervision and transport to children and young people in residential care within a therapeutic framework.
- Support the routines of children and young people through assisting in and supervising wake-up, bedtime, personal care routines, completion of chores and laundry, meals, meal preparation, recreational activities, homework supervision and assistance
- Actively engage children and young people in purposeful activities that support the development od independent life skills
- Develop, implement and monitor individual case plans and achievement of identified goals
- Work as part of a multi-disciplinary team to address the impacts of abuse, neglect, separation from families and complex trauma
- Support the involvement of families through the facilitation of contact and the development/maintenance of position family relationships
Therapeutic Family Time Supervisor
Creating Links
10.2021 - 01.2022
- Support and supervise contact between children and young people and their birth families
- Transporting children and young people to appointments
- Ensure all records/case notes are accurate and maintained in line with service, legislative, and Office of the Children’s Guardian (OCG) requirements, including the electronic casework system
- Record and discuss any concerns around child safety with a Caseworker and/or the Team Leader
- Make ‘risk of significant harm’ reports to the Community Services Helpline when deemed necessary in consultation with the Team Leader or Manager
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Zone Manager
MECCA Myer Sydney
09.2019 - 12.2021
- Supporting senior management in delivering exceptional customer service
- Ensuring product knowledge and any change in company policies are implemented among staff and management alike
- Promoting and advertising the establishment’s goods and services
- Controlling selection, training, and supervision of staff
- Selling goods and services to customers and advising them on product use
- Driving Key Performance Indicators (KPIs) within the store and specifically within designated zone
- Devising strategies that can be used during each month to help drive KPIs and the customer experience
- Defined clear targets and objectives and communicated to other team members.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Youth Worker
Paramount Youth Services
02.2019 - 12.2020
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Provided key emotional support to special needs youth.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
- Supported and mentored students in developing skills to become successful in community.
Outbound Sales Agent/Customer Service Agent
OneContact Surry Hills
05.2018 - 12.2018
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Meeting personal and general Key Performance Indicators (KPIs)
- Answering incoming calls, emails, and messages, and assisting customers with their specific inquiries
- Updating databases to reflect changes to the status of customers and prospective customers
- Listening to calls conducted by call centre operators and providing performance feedback
- Identifying requirements and recording information into computer systems
- Undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Bachelor of Psychological Studies - Psychology
Western Sydney University
Sydney, NSW04.2023
High School Diploma -
Holy Spirit College
Lakemba, NSW10.2017
Skills
- Staff Recruitment, Training & Management
- Family Reunification
- Program Development
- Documentation
- Trauma-Informed Care
- Case Planning, Management & Annual Case Reviews
- Home Visits and Inspections
- Data Entry and Analysis
- Verbal and Written Communication
- Crisis Intervention, Behaviour Support & Behavioural Plan Management
- Youth Guidance & Support
Volunteering Experience
- St Felix Primary School – Assistant support
- PCYC – Fundraiser Support Personnel
- Mentor for young African children and young people in the community (African/Sierra Leonean)
Accomplishments
- Public speaking and debating (CSDA competition, 2nd in the state)
- Creative and Performing Arts (won 3x)
- Multiple Academic Certificates for 1st in a subject and improvements across the board
- Attainment of the Duke of Edinburgh Award (attained Bronze and Silver Level)
- Voted as part of my High School’s SRC (Student Representative Council)
- Voted Performing Arts Captain of my High School
Certification
- Working with Children’s Check
- Standard First Aid, CPR and AED
- NSW Unrestricted Driver’s License
- Therapeutic Crisis Intervention (TCI)
- ARC Framework (Attachment, Regulation & Competency)
Additional Information
- References available upon request
Timeline
OOHC PSP Case Manager
Creating Links
08.2022 - Current
Youth Program Co-Ordinator
YoungScape
04.2022 - Current
Contact Support Coordinator
Creating Links
01.2022 - 08.2023
Interim Care Residential Youth Worker
Creating Links
11.2021 - 08.2022
Therapeutic Family Time Supervisor
Creating Links
10.2021 - 01.2022
Zone Manager
MECCA Myer Sydney
09.2019 - 12.2021
Youth Worker
Paramount Youth Services
02.2019 - 12.2020
Outbound Sales Agent/Customer Service Agent
OneContact Surry Hills
05.2018 - 12.2018
Bachelor of Psychological Studies - Psychology
Western Sydney University
High School Diploma -
Holy Spirit College
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