Fatme Elkurdie
Blacktown,NSW
Summary
Dedicated Support Worker with proven success in enhancing client well-being at Head To Toe Therapy. Excelled in life skills development and daily living support, achieving notable improvements in client satisfaction. Leveraged emotional support and health and safety awareness to foster independence and community integration. Demonstrated commitment to results through effective time management and presentation design skills.
Overview
6
6
years of professional experience
Work History
Support Worker
Head To Toe Therapy
02.2024 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
Support Worker
Able To Thrive
08.2022 - 02.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Assisted clients in identifying community resources and connecting with appropriate services.
Sales Representative Team Leader
Unity 4 Orphans
08.2020 - 08.2023
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
Customer Service Representative
Iselect
08.2018 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Master Of Business Administration -
Western Sydney University
Sydney, NSW10.2020
Skills
- Life Skills Development
- Daily Living Support
- Emotional Support
- Presentation Design
- Meal Preparation
- Mobility Assistance
- Daily Living Assistance
- Cleaning and Sanitizing
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Support Worker
Head To Toe Therapy
02.2024 - Current
Support Worker
Able To Thrive
08.2022 - 02.2024
Sales Representative Team Leader
Unity 4 Orphans
08.2020 - 08.2023
Customer Service Representative
Iselect
08.2018 - 08.2020
Master Of Business Administration -
Western Sydney University
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