Fatme El Zghir
Sydney,NSW
Summary
Seeking a challenging position in a professional organization offering an opportunity for growth where I could use my knowledge & experience to add value to the work performance of the organization. My proven track in System Analysis, and IT Audit area, makes me a strong asset that can bring dedication, fast delivery in an organized manner and much more
Overview
9
9
years of professional experience
Work History
IT L3 Systems and Applications Support Specialist
Lebanese Swiss Bank
03.2018 - 11.2023
- Providing high level L3 software support to a wide range of user interfaces and banking products
- Database management DB2 & SQL that includes maintenance and building of necessary selections and queries
- Design and support SQL replication between various database instances
- Providing incident management for critical banking applications which are mainly VB6, .NET, and RPG based
- Monitoring and ensuring the availability, stability, and healthy performance of critical systems that hosts banking applications
- Closely interact and collaborate with development team to perform application changes in response to business requirements
- Perform banking application analysis to automate and modernize legacy programs and work flows
- Responsible of building high standard documentation of program changes and DB selection & queries
- Working with modernized automation tool including RESTFUL APIs and Postman
- Arrange and organize accurate template that was adopted as a standardized model in IT Audit reports (same for analysis)
- Responsible for the management of IT business process audits to ensure business risks are mitigated and pro-actively managed
- Assessing IT control elements to mitigate IT risks regarding the confidentiality, integrity and availability of business information
- Reviewing and evaluating non-automated processes and propose modernized IT automated work flows.
IT Core Banking and Operation Support
Lebanese Swiss Bank
06.2014 - 03.2018
- Participated in SDLC methodologies such as planning, analysis, design, and implementation
- Arranging unified analysis template that was used in all analysis requests
- Template includes a preliminary study of business requirements
- Arranging detailed analysis including the algorithm to be coded, the expected output (fields) and a flowchart of the path from origin source to the final destination
- (Software Integration and delivery pipelining)
- Work with Core Banking Application Development Manager to create models for new database development and/or changes to existing ones
- Work with application development staff to abide by database architectures, coding standards, and quality assurance policies and procedures
- Maintaining SQL DB and building necessary selections and queries
- Working with DB tools in the banking application 'Equation' to generate Crystal reports
- Perform core banking analysis to automate and modernize legacy programs and work flows
- Responsible to issue high standard document of all deliverables in terms of new programs, system changes, and DB queries
- Providing structural core banking application support based on ITIL processes adopted by the bank
- Perform critical operations against the core banking application including data Input and reports generation regarding Salaries, Domiciliation, cards payments
- Management of user profiles on Equation (Core banking application) Copy sources and libraries and versioning control
- Define and design additional in-house options in Equation (Core banking application) that are not predefined.
Education
Bachelor of Science - Management Information System (MIS)
Lebanese University
10.2013
Skills
- HTML Format
- ASPNET
- Python
- Java
- C
- VB NET
- MySQL
- SQL Enterprise
- DB2
- IBM ISeries
- Ability to Work Under Pressure
- Ability to Work in a Team
- Ability to Work Independently
- Work cross-functionally with different parties in a teamwork spirit
- Self Initiator
Languages
English
Arabic
Details
Haret Hriek, Beirut, +96176829194, fatme.el.zghir@outlook.com, Beirut, Lebanese
Personal Information
Title: ICT Support Specialist
References
Nasri Bakhos, Lebanese Swiss Bank, nbakhos@lebaneseswissbank.com, +96103596664
Timeline
IT L3 Systems and Applications Support Specialist
Lebanese Swiss Bank
03.2018 - 11.2023
IT Core Banking and Operation Support
Lebanese Swiss Bank
06.2014 - 03.2018
Bachelor of Science - Management Information System (MIS)
Lebanese University
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