Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fattoum Nicolacopoulos

Toongabbie,NSW

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Care Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Aged Care. Respectful and compassionate professional offering 10-year background serving community by providing guidance for clients in need. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

41
41
years of professional experience

Work History

Senior Cleaner

Sydney Cleaning Divas
04.2017 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Social Worker

Opal Aged Care
02.2013 - 06.2016
  • Updated client documentation for accurate, compliant and current records.
  • Supported clients and families with empathy and compassion during difficult times.
  • Advocated for clients to assure respected rights and wishes.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Provided crisis counseling and intervention services to clients in emergency situations.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.

Pizza Shop Assistant

Fairfield Pizza (Family Owned Business)
02.1983 - 11.1996
  • Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
  • Increased sales through upselling additional menu items and promoting special offers.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Assisted in inventory management, ensuring adequate stock levels for uninterrupted service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
  • Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
  • Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Handled food deliveries responsibly by packaging orders securely and delivering within specified timeframes.
  • Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Diploma - Community Service Work

Careers Australia
Sydney, NSW
07.2016

Diploma - Counseling

Careers Australia
Sydney, NSW
07.2016

Certificate III - Individual Support

Reach For Training
Sydney, NSW
01.2016

High School Diploma -

Auburn Girls High School
Auburn, NSW
12.1985

Skills

  • Chemical Handling
  • Waste Management
  • Housekeeping
  • Cleaning and Sanitizing
  • Customer Service
  • Interior and Exterior Cleaning
  • Recycling Management
  • Sweeping and Mopping
  • Proper chemical handling
  • Sanitization procedures
  • Professional appearance
  • Reliability and punctuality
  • Efficient cleaning techniques
  • Attention to detail
  • Effective communication
  • Health and safety regulations
  • Time management
  • Adaptability and flexibility
  • Organizational skills
  • Quality Control
  • Physical Stamina
  • Communication and Interpersonal Skills
  • Strong Work Ethic
  • Safety Standards and Protocols
  • Conscientious and Detail-Oriented
  • Family Case Management
  • Capacity Building
  • Crisis Intervention
  • Client Confidentiality
  • Social Services
  • Behavior Improvement Plans (BIP)
  • Substance Abuse Expertise
  • Cultural Competency
  • MS Office
  • Efficient Under Pressure
  • Transportation assistance
  • Active listening
  • Infection control
  • Mobility support
  • Housekeeping tasks
  • Empathy and compassion
  • Cultural sensitivity
  • Patient care
  • First aid knowledge
  • Meal Preparation
  • ADL Assistance
  • Medication and Appointment Reminders
  • Flexible Schedule
  • Respectful and Compassionate
  • Hoyer Lifting Equipment
  • PPE Usage
  • Direct Patient Care
  • Daily Living Assistance
  • Efficient Under Pressure
  • Transportation assistance
  • Active listening
  • Medication administration
  • Infection control
  • Mobility support
  • Empathy and compassion
  • Cultural sensitivity
  • Patient care
  • First aid knowledge
  • Meal Preparation
  • ADL Assistance
  • Medication and Appointment Reminders
  • Respectful and Compassionate
  • Hoyer Lifting Equipment
  • Client Transportation
  • PPE Usage
  • Direct Patient Care
  • Daily Living Assistance

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Cleaner

Sydney Cleaning Divas
04.2017 - Current

Social Worker

Opal Aged Care
02.2013 - 06.2016

Pizza Shop Assistant

Fairfield Pizza (Family Owned Business)
02.1983 - 11.1996

Diploma - Community Service Work

Careers Australia

Diploma - Counseling

Careers Australia

Certificate III - Individual Support

Reach For Training

High School Diploma -

Auburn Girls High School
Fattoum Nicolacopoulos