Fatu Halloran
Rockingham,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Senior Stylist
Hair House warehouse and Echo Hair and Beauty
2023.04 - 2024.08
- Performing thorough consultation for every guest
- Performing all women's and men’s cutting and colouring services
- Confidently answered phone to assist guest with service needed
- Updated guest information record to track service provided.
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
Member Case Specialist
HBF Health insurance
2021.10 - 2022.05
- Report each compliment, compliant and request to Team Leader.
- Listen to phone calls, Identity errors by front line staff and rectify.
- Apply process improvement strategies, provide feedback to stakeholders.
- Work corporative with team members and other stakeholders within the organisation.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Aligned efforts with organizational objectives by contributing valuable insights during strategic planning sessions focused on enhancing membership value propositions.
- Served as a reliable point of contact for members experiencing difficulties or seeking support in navigating organizational resources.
Member Experience Consultant & Member Relationship Consultant
HBF Insurance
2019.06 - 2021.10
- Deliver exceptional services to members over the phone and face to face
- Process membership polices
- Process claims
- Respond to emails
- Use conversational framework to discover members needs
- Cross selling of general and other health insurance products
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
Mentor
HBF Insurance
2019.09 - 2019.11
- Support new learner to navigate systems to process members enquiries
- Enhanced mentee performance by providing personalized guidance and support.
- Helping new learner with product knowledge and conversational framework
- Assessing new learner’s performance and relaying feedback.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Senior Stylist
Renos Hair Care Morley Galleria
2017.06 - 2019.06
- Performing thorough consultation for every guest
- Performing all women's colouring service
- Performing both men and women's cutting services
- Confidently answered phone to assist guest with service needed
- Updated guest information record to track service provided
- Advised guest on proper hair maintenance
- Suggested and sold salon services and retail products to customers.
Junior Stylist
Subi Hairdressing
2016.07 - 2017.05
- Open and closed salon
- Performing cuts, colours on both men and women
- Thorough consultation and education to guest
- Actively listen to guest's concerns and needs
- Aways showing enthusiasm and energy to every guest
- Confident telephone and reception manner
- In charge of social media accounts
- Weekly cleaning of salon (sweeping, mopping, bathroom tidy up).
Apprentice Hairdresser
Chester's On Hay Subiaco
2014.05 - 2016.01
- Opened and closed salon
- Applied colours, treatment and products on guests
- Updated guest’s information records to track service provided
- Confidently answered telephone to assist guests with service needed
- Followed instruction and leadership from stylist, Manager and those above me
- Carried out simple hair treatments under the supervision of qualified stylists
- Performed weekly cleaning and tidying duties.
Education
Introduction to Commerce -
Curtin University - Bentley, WA
Bentley01.2018
Certificate III in hairdressing -
North Metro TAFE -
Balga 606101.2017
Skills
- Written and oral communication skills
- Experience in an environment with significant phone traffic as well as customer focused
- Demonstrated ability to interpret and break down information
- Ability to use initiative and self-manage workloads
- Mature approach when interacting with both internal & external customers/stakeholders
- Well presented with a professional, confident and friendly approach
- Willingness to contribute to personal and organizational development
- Attentive to detail
- Strategic Thinking
- Customer Empathy
References
References given upon request
Timeline
Senior Stylist
Hair House warehouse and Echo Hair and Beauty
2023.04 - 2024.08
Member Case Specialist
HBF Health insurance
2021.10 - 2022.05
Mentor
HBF Insurance
2019.09 - 2019.11
Member Experience Consultant & Member Relationship Consultant
HBF Insurance
2019.06 - 2021.10
Senior Stylist
Renos Hair Care Morley Galleria
2017.06 - 2019.06
Junior Stylist
Subi Hairdressing
2016.07 - 2017.05
Apprentice Hairdresser
Chester's On Hay Subiaco
2014.05 - 2016.01
Introduction to Commerce -
Curtin University - Bentley, WA
Certificate III in hairdressing -
North Metro TAFE -
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