Fatuma Salumu
Redbank plains,QLD
Summary
Flexible customer solutions specialist who works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Probe
12.2022 - 06.2023
- Operating multiple computer systems
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Escalated customer issues to management for appropriate action to be taken.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
Nanny
Freelance
12.2017 - 04.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
- Coordinated playdates and outings to meet children's physical and social needs.
- Supervised children engaged in physical activity, learning and social skills with peers.
Waitress
Big Banana
01.2019 - 12.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Representative
KFC Plaza
02.2018 - 12.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Diploma Of Early Childhood Education And Care - Early Childhood Education
Auskills
09.2020
Skills
- Creative Solutions
- Electronic Systems
- Call Control
- Information Updates
- Website Navigation
- Effective Multitasking
- Accounting Records
- Account Changes
- Online Systems
- Financial Transactions
- Order and Refund Processing
- Document and Records Management
- Customer Data Confidentiality
- Understanding Customer Needs
Certification
- First Aid and CPR
- RSA
- Blue card
- Yellow card
Timeline
Customer Solutions Specialist
Probe
12.2022 - 06.2023
Waitress
Big Banana
01.2019 - 12.2020
Customer Service Representative
KFC Plaza
02.2018 - 12.2018
Nanny
Freelance
12.2017 - 04.2023
Diploma Of Early Childhood Education And Care - Early Childhood Education
Auskills
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