Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
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Fatumata Diawara

Bassendean,Australia

Summary

Dynamic sales professional with a proven track record at Shadol Beauty Store, excelling in customer service and inventory management. Adept at enhancing client satisfaction and driving sales through effective communication and visual merchandising. Recognized for managing high-volume orders and fostering strong client relationships, ensuring timely product delivery and support.

Overview

2
2
years of professional experience

Work History

Sales Representative

Shadol beauty store
11.2023 - 08.2024
  • Company Overview: Shadol beauty store is Zambia's top cosmetic retail chain with four branches and 100+ staff.
  • Matched client needs to suitable beauty products and equipment from a diverse cosmetic catalogue
  • Managed 20-25 weekly orders and responded to 20-30 client enquiries via phone and email daily.
  • Maintained accurate records in sales tracking tools and coordinated timely product deliveries.
  • Shadol beauty store is Zambia's top cosmetic retail chain with four branches and 100+ staff.

Part-Time Sales & Decor Assistant

Cholani Decor
10.2022 - 10.2023
  • Company Overview: Cholani décor is an event company of 3 branches each staffed with 80 employees.
  • Supported product selection, bookings, and logistics for 30+ client events.
  • Managed reception communications, including emails, calls, and consultation scheduling.
  • Oversaw inventory levels, processed EFT and cash payments, and issued invoices/receipts.
  • Resolved client concerns on-site and supported visual setup and styling.
  • Cholani décor is an event company of 3 branches each staffed with 80 employees.

Retail Assistant

Mr Price Fashion
01.2023 - 09.2023
  • Company Overview: Mr Price is one of the largest fashion retail companies in Zambia.
  • Advised customers on product pairings and fashion trends to enhance sales and upselling.
  • Handled high-volume customer flow (80-120 daily), assisted with stock (15-25 boxes/day).
  • Processed transactions and balanced daily cash takings with accuracy.
  • Assisted with store merchandising and collaborated to achieve weekly sales targets.
  • Mr Price is one of the largest fashion retail companies in Zambia.

Team Member

Kanombe Investments
06.2022 - 01.2023
  • Company Overview: Kanombe Investments is a retail and general merchandise company in Zambia.
  • Provided consistent, friendly service to 50+ customers daily.
  • Arranged and restocked product displays to meet store standards and drive product visibility.
  • Processed transactions and contributed to team KPIs such as daily sales and stock targets.
  • Kanombe Investments is a retail and general merchandise company in Zambia.

Education

Bachelor of Commerce - Accounting & Finance

Curtin University
Perth, WA
03.2028

Diploma of Commerce - Pathway to bachelor of Commerce

Curtin College
Perth, WA
01.2026

Skills

  • Customer Service & Sales
  • Inventory & Stock Management
  • Visual Merchandising
  • Financial Statements & Bookkeeping
  • Time Management & Adaptability
  • Cash Handling & Reconciliation
  • Microsoft Office (Word, Excel, PPT)
  • Canva Design
  • Teamwork & Communication
  • Event Planning & Student Engagement

References

Available upon request.

Volunteer Experience

  • Curtin African Student Association (CASA), 10/01/24, Present, Helped organize vibrant social and cultural events such as the CASA Ball, Afrobeats & Paint Night, and music showcases. Facilitated engagement by leading icebreakers and keeping over 100+ students active and connected during mixers and themed events. Supported logistics, set-up, and event flow to ensure inclusive, well-run experiences.
  • Curtin College Volunteer, 10/01/24, Present, Played a key role during Orientation Week, guiding over 500 new students in interactive activities and campus tours. Led icebreakers, shared insights about college life, and helped new students feel confident and welcome. Assisted with setting up booths, organizing student info packs, and helping event coordinators manage the flow of attendees.
  • Basketball Club, Assistant Coach & Player, 01/01/21, 12/01/23, Participated in tournaments and supported the coordination of training schedules and practice sessions.
  • LICEF School, Student Volunteer, 01/01/22, 12/01/23, Helped run open days by giving school tours, assisting with classroom setup, and guiding parents and guests. Participated in peer mentorship and classroom support initiatives.
  • Community Events & Orphanage Outreach, 01/01/22, 12/01/24, Supported donation drives, holiday visits, and interactive play sessions for children. Helped plan educational games and activities to uplift under-resourced communities.

Timeline

Sales Representative

Shadol beauty store
11.2023 - 08.2024

Retail Assistant

Mr Price Fashion
01.2023 - 09.2023

Part-Time Sales & Decor Assistant

Cholani Decor
10.2022 - 10.2023

Team Member

Kanombe Investments
06.2022 - 01.2023

Bachelor of Commerce - Accounting & Finance

Curtin University

Diploma of Commerce - Pathway to bachelor of Commerce

Curtin College
Fatumata Diawara