FAWAZ MOHAMMED

• Processed returned items efficiently, ensuring accurate inspection and restocking according to company policies.
• Verified product condition and documentation to facilitate refunds, exchanges, or repairs.
• Collaborated with inventory and quality teams to address product discrepancies and ensure accurate stock updates.
• Provided excellent customer support by resolving return-related issues in a timely manner.
• Maintained a clean and organised returns area, adhering to Amazon's safety and operational guidelines.
• Contributed to meeting department KPIs by handling high volumes of returns with speed and accuracy.

As a Penetration Testing Intern, I gained hands-on experience in identifying and mitigating cybersecurity vulnerabilities. I worked on:

• Conducting vulnerability assessments and penetration tests on systems, applications, and networks.
• Writing pre-engagement and scoping documents.
• Researching known vulnerabilities and exploiting them in controlled environments.
• Analysing findings to develop detailed penetration testing reports, including actionable recommendations.

This role enhanced my skills in security testing methodologies, tool usage, and report writing, preparing me for a career in cybersecurity.

• Coordinated ground movements and aircraft marshalling, adhering to strict safety protocols.
• Supported technical operations by maintaining ground handling equipment.
• Ensured operational efficiency by collaborating with airport personnel and performing troubleshooting during ground operations.

• Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
• Welcomed and assisted customers efficiently, ensuring prompt response to their needs.
• Quickly mastered required tasks, boosting overall team performance.
• Contributed to team success by completing tasks accurately and swiftly.

• Provided technical support to customers by troubleshooting mobile device issues.
• Assisted with configuring and activating devices, ensuring customers' needs were met.
• Applied tempered glass and recommended tech accessories to enhance device performance.
• Leveraged problem-solving skills to address technical inquiries and improve customer satisfaction.

• Loaded and unloaded delivery trucks efficiently, ensuring timely distribution.
• Restocked shelves accurately from pallets, maintaining inventory levels.
• Assisted with returns and exchanges, enhancing customer satisfaction and retention.
• Engaged in training sessions to boost productivity and skill development.