Fay Hill
Penguin,TAS
Summary
Being an experienced individual that believes in strong customer service values achieving and exceeding results for your employer.
My current and previous experience, personal strengths and achievements would align to your company's values very well.
I maintain high standards of ethics and integrity, inspire trust and confidence, treat all contacts equitably and fairly, and take pride your company's values. Hardworking and passionate job seeker with strong organizational skills wishing to join your organization and ready to help a team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Function and Events Officer
Devonport City Council
08.2021 - Current
- Organizing the planning and executing of events in all different business sectors seamlessly, effectively.
- With the ability to deliver exceptional results, couple with strong organizational skills and attention to detail.
- Role Duties: Manage relationships with clients, Coordinate logistics with vendors, assisting with venue set ups and planning, Skillfully managing multiple projects subtenancy while ensuring each event is executed smoothly and on schedule. Providing a high standard of customer service, couple by supervising all staff and volunteers when required.
- Maintain a high level of accuracy in financial transactions.
- The taking of all telephone and face to face contact of all meeting room and convention center enquires.
- Provide sales and administration support, by processing enquires and bookings, Provide accurate information in accordance with Council guidelines in a timely manner.
- Liaise with internal and external stakeholders, including catering service, technical operations and building operations, about specific requirements.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Establishing New Department
BOQ Retail Division
07.2019 - 08.2021
- Implementation of a new Virtual Business Managers Department for the banks retail dealer network division remotely from Tasmania.
- The position involved marketing the services to the BOQ's network and building strong business partner relationships with the Banks' Marine, Motorcycles & Leisure wholesale partners and their clients.
- The role duties required for this new position were providing professional online support and optimizing potential finance opportunities and assisting in increasing profitability for these business partners and in return ensuring their client retention.
- Optimizing successful finance quotations on initial phone contact with their clients, collation of financial information required for the assessment, data entry of both Commercial and Consumer loans, through to settlement and compliance procedures required by the bank.
- Paramount was providing exceptional customer service skills, accuracy, and speed in the process of the application through to settlement.
- Coupled with detailed reporting weekly on the progress of this department.
- The growth of this department for the Bank in the last 12 months has been very successful and has created a professional tool for the Bank Of Queensland Dealer Network.
- Collaborated with other supervisors to develop interdepartmental strategies for process improvement and increased efficiency across the organization.
- Increased employee retention by implementing effective training programs and providing consistent support for professional development.
- Facilitated regular staff meetings to ensure clear communication of organizational goals, updates, and priorities.
- Mentored new employees, providing guidance on company policies, procedures, and best practices for success in their roles.
- Developed a strong team culture through regular communication, feedback, and team-building activities.
- Communicated with managers of other departments to maintain transparency.
- Educated staff on strategies for handling difficult customers and challenging situations.
Bank of Queensland Retail Finance - Territory Manager
Bank Of Queensland
04.2015 - 01.2019
- Building and maintaining a portfolio of Motorcycle, Marine and Isuzu Truck Dealerships in Victoria & Tasmania for the manufactures of Honda, Ducati, KTM, Husqvarna, Honda Marine, Suzuki Marine, and Isuzu Trucks
- Tasks included the maintaining of all the above Wholesale floor plans with BOQ and the branded label partners and in addition complete accreditation and training processes with these dealers to increase finance and insurance volumes with immediate impact
- Currently established more than 95 Motorcycle, Marine and Isuzu Truck Dealers in Victoria, Tasmania and southern NSW and SA border areas
- To identify white label opportunities for the BOQ brand and manage relationships with successful label partners
- To manage marketing and personnel within these relationships in the effort to generate finance and insurance volumes and return build major profit centres for the Dealerships
- Attend related industry exhibitions, agricultural field days and retail shows where dealers are attending or requiring assistance from BOQ with the Sales processes within retail Finance with their potential cliental
- Retain a close working relationships with insurance partners and manufactures and conduct joint dealer calls training staff on both the sales processes and computer retail systems procedures in conjunction with the current Financial Services laws
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Trained and mentored sales representatives in sales techniques and strategies.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Attended trade shows and industry events to promote company products and services.
- Researched competitor activity and used findings to develop sales growth strategies.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
Porsche Cars Australia Melbourne/ Porsche Cars Gold Coast - Finance and Insurance Manager/AP Eagers Group for Gold Coast Centre
Porsche Cars Australia/Porsche Cars Gold Coast
01.1997 - 03.2015
- Dealing with all customer requests and inquiries for the finance and insurance products.
- Taking of customer finance and insurance applications as required, processing and liaising with relevant institutions, accountants and financial referees as necessary to deliver the successful result for all parties.
- Liaison with Dealer Account Managers from finance and insurance providers to negotiate adequate and market leading products to enhance sales and profitability of the dealership.
- Preparation and execution of commercial and consumer finance and insurance documentation with vehicle purchasers including the effects of the UCCC and Privacy Acts
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Implemented innovative financing solutions to secure favorable funding terms for clients.
- Provided expert advice on insurance options, tailoring coverage plans to suit individual client requirements.
- Delivered accurate financial reporting within strict deadlines, ensuring timely decision-making capabilities for senior management.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
- Conducted comprehensive financial audits to identify areas of improvement and implement corrective actions as needed.
- Strengthened client relationships through exceptional customer service, leading to increased retention rates.
- Generated financial and operational reports to assist management with business strategy.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assessed loan portfolios for compliance with underwriting policies.
Education
No Degree -
Lawrence Weston School
Bristol, United KingdomSkills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Process Improvement
- Improvement plan knowledge
- Information Verification
Certification
- Police check available - Current
- Working with Vulnerable people check - Current
References
Paul Stewart, Yamaha, Marine, Finance Manager, 0429 618 953
Cliff Vella, National Sales Manager Bank of Queensland , 0417 366 914
Adam Kable, Australian Apprenticeship Support Services Consultant, 0475 373 708
Karen Hampton, khampton@devonport.tas.gov.au (Devonport City Council)
Timeline
Function and Events Officer
Devonport City Council
08.2021 - Current
Establishing New Department
BOQ Retail Division
07.2019 - 08.2021
Bank of Queensland Retail Finance - Territory Manager
Bank Of Queensland
04.2015 - 01.2019
Porsche Cars Australia Melbourne/ Porsche Cars Gold Coast - Finance and Insurance Manager/AP Eagers Group for Gold Coast Centre
Porsche Cars Australia/Porsche Cars Gold Coast
01.1997 - 03.2015
No Degree -
Lawrence Weston School
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