Fay Patrinios

Dynamic professional with extensive experience at the National Disability Insurance Agency, excelling in learning management and curriculum development. Proven track record in project management and stakeholder engagement, driving continuous improvement initiatives. Adept at executive coaching, leveraging emotional intelligence to foster team growth and enhance program effectiveness.

• 09/11/23, Present, NDIA, Capability Partner Facilitator PM&Q, Delivering learning programs through digital learning and virtual platforms, including MS Teams and seeking feedback, identifying and reporting trends., Maintaining technical knowledge of best practice across capability and learning, innovations in learning and technology, and contributing to the development or continuous improvement of learning projects., Providing insight from experience and best practice and advising the development of the learning framework to ensure consistent NDIA curriculum for frontline staff., Contributing knowledge, skills, and experience to the implementation of technical, vocational and on the job learning programs., Resolving enquiries relating to learning programs and activities., Developing and maintaining professional knowledge of current approaches to Scheme operations, reporting on the effectiveness of capability and learning programs, and providing insights for continuous improvement., Updating and maintaining the administration of the Learning Management System (LMS)., Project: Project managing and contributor to New Starter Team Leader Support project., Led a team of four to effectively analyse, scope, design, develop, deliver and update a set of Team Leader Initiatives that is currently being used to educate and upskill Team Leaders of new starters in Service Delivery., Collaborating with team members and key stakeholders to create project aim and scope., Develop project plan, identify all the initiating, planning, executing, monitoring, and controlling tasks and allocating task to project team., Maintained appropriate governance and compliance through corporate governance, compliance, audit, and risk management processes., Developed PowerPoint presentation to report on aim of project and status updates., Initiate and organized daily stand-up sessions with project group to check for progress and identify barriers or risks., Liaised with stakeholders for buy in and relevancy., Designing and delivering workshops, communication and consultation resources that support the roll out of the program and run a train the trainer session for facilitators., Presented project initiatives to the executive team and incorporated feedback.
• 11/15/20, 08/30/23, Integrity & Values, Facilitator and Executive leadership Transformation Coach, Executive leadership coaching and facilitation., Transformational coaching of XLT, facilitate groups through effective communications course, to increase self-awareness and encourage reflection of current behaviours that impede thinking and performance., Manage administration & development of content online and face to face., Set up and run Vision and Values development workshops., Key stakeholder management and customization of workshops as per identified behavioural gaps., Monthly debrief of CEO on group development, hot spots, and future of program., Set clear goals and expectations and hold clients accountable, while growing their understanding of effective leadership using real time situations and encouraging the client to create new roles to think and respond from to encourage new neural pathways/habits to be formed., Working with individuals and leadership teams to identify current and future states and working with them towards intervening in the current system to encourage new behaviours., Explore truth telling, responsibility, holding others accountable, loyalty, management of self and others, how work is done and the general overall culture (how things are done around here) whilst creating psychological safety, boundaries and rules for growth and development., Monitoring and reporting on the progress of projects was performed for both internal and external stakeholders, internally it was the leadership team and externally for CEO’s and HR representatives.
• 05/01/19, 10/12/20, Performance Education, V.E.T Training, Assessment & Coaching of international students undertaking a Profession Year, Facilitating and coaching students on Professional Year focusing on Emotional Intelligence within the Australian Business, Project management, interview and Resume preparation and creating a Small Business Plan and presentation., Supporting International students with prescribed assessments, developing content and modules as required and supporting the students with any needs with life outside of the academy.
• 04/01/18, 12/31/19, Original Campus, V.E.T Training, Assessment & Coaching of international students undertaking a Diploma in Small Business Entrepreneurship, Facilitating and coaching Business, Marketing and Emotional Intelligence modules., Supporting International students with prescribed assessments, developing content and modules as required.
• 09/01/18, 12/31/19, ECA, V.E.T Training, Assessment & Coaching of international students undertaking a Profession Year, Facilitating and coaching students on Professional Year focusing on Emotional Intelligence within the Australian Business, Project management, interview and Resume preparation and creating a Small Business Plan and presentation., Supporting International students with prescribed assessments, developing content and modules as required and supporting the students with any needs with life outside of the academy.
• 01/01/09, 04/30/18, Just Kids Furniture, Co-Director, Created and implemented induction training, process and procedure documentation for both the sales and manufacturing arm of the business., Established, created and implemented a Marketing Plan, Learning & Development Coaching Module, Customer Service model that assisted business sales to grow from $350,000 to 750,000., Implemented customer service-based sales training., Identified training gaps in the business & developed coaching programs to increase skill sets., Created and implemented process and procedure documents for Sales., Ran post implementation reviews in order to streamline processes., Mapped out and documented processes to minimise losses in time and resources., Organised business to industry road shows to lift company profile., Engineered products to meet government-imposed standards., Created documentation to meet government standards., Assessed, created and implemented work checklists to reduce rework and losses., Obtained corporate contracts and manage stakeholders including project managing to ensure jobs are completed on time., Managed multiple time sensitive projects, delivery 80 custom bunks to a government camp, in a very tight time frame, on time and within budget., Other projects included scoping, design and development of solutions for house fit outs for Guest Group over a 5 year period., Custom private fit outs for families and their children’s bedrooms., Dorm fit outs for Private schools., Fit outs for House Rules TV show, scoping, design, development and implementation in a very tight window and in secrecy., Set up of trade shows., Make a Wish Foundation projects all over the country.
• 01/01/06, 01/31/09, Melbourne IT, Training Coordinator, Created and implemented a structured sales training program and central online resource center., Performed training needs analysis established a lack of official Induction and Sales Training program, along with a lack of centralised e-learning facility., The sales team consisted of 70 Inbound and Outbound sales people., I created a cross departmental project to create a bank of documented knowledge across the company, implemented structured sales training, created a training manual and travelled to NZ to train sales in a sister company., This implementation assisted in Melbourne IT sales reaching its first major Milestone of one reaching one Million dollars in sales for the month November 2007.
• 01/01/05, 12/31/06, Lanar PTY LTD, Optus World Retail Stores Sales Associate, Promotion & selling of products and services offered by Optus World using a sound knowledge and application of the sales process along with exceptional customer service focus.
• 01/01/03, 12/31/05, Telstra Consumer Sales and Service, Business Analyst Sales Excellence Program, Performed Business Analysis on the Telstra CS&S Sales Excellence Project., The Sales Excellence Business Transformation initiative program ($40m F05 / $160m F06) within the Telstra Customer Sales and Service division - project team consisted of up to 90 staff, delivering increased revenue across all three channels – Inbound and Outbound Call Centres and the Telstra Shop Network.
• 01/01/02, 12/31/03, Telstra Consumer Sales and Service, Business Consultant – Job Ready Curriculum Specialist, Managed the end-to-end implementation of job ready learning and development initiatives.
• 01/01/01, 12/31/02, Telstra Consumer Sales and Service, Project Manager – Learning & Development, The Learning and Development Project Manager accountable for all design, development and implementation aspects of allocated projects.
• 01/01/00, 12/31/01, Telstra Consumer Sales and Service, Customer service & Sales Trainer, Managed the effective delivery and facilitation of training and development courses throughout ProactivOne to achieve business objectives.
• 01/01/99, 12/31/00, Telstra Consumer Sales and Service, Trainer / Team Leader, Trainer / Team Leader for ProactivOne within Telstra CS&S.
• 01/01/98, 12/31/99, Telstra Consumer Sales and Service, Customer Service Representative, Effectively managed and resolved customer enquiries.

Available upon request

• Self-Driven / Motivated
• Energetic, flexible and motivated with the ability to adapt and act on any challenging situation to achieve a positive result.
• Facilitation and Training Expertise
• Experience in facilitating various size groups encouraging open communication and participation, structuring and planning sessions and actively seeking feedback for continuous improvement.
• Stakeholder Engagement
• Excellent interpersonal and communication skills enabling development of secure and successful working relationships with diverse stakeholders including senior management, suppliers, government bodies, sessional groups, students and colleagues.
• Change Management
• Demonstrated innovation and initiative to design, plan and implement effective and sustainable change in a training environment.
• Project Management
• Demonstrated ability to scope projects, create effective S.M.A.R.T objectives and deliver projects on time, in budget with high quality results.
• Influencing
• Proven success in negotiating, mediating and influencing to gain commitment at all levels of an organization.
• Collaboration
• Highly skilled and experienced in facilitating collaboration across multiple businesses and business units.

• Keeping fit, going to the gym
• Reading and listening to audio books
• Dinner with family and friends

• Capability Partner PM&Q, National Disability Insurance Agency NDIA, 09/11/23, Present
• Executive Leadership Facilitator & Master Coach, Integrity & Values, 11/16/20, 08/30/23
• V.E.T Trainer, Assessor and Coach Professional Year Program, Performance Education, 05/12/19, 10/12/20
• V.E.T Trainer, Assessor and Coach- Entrepreneurship, Original Campus, 04/15/19, 12/31/19
• V.E.T Trainer, Assessor and Coach Professional Year Program, Education Centre Australia, 09/01/18, 12/31/19
• Co-Director, HR, Trainer, Assessor, Coach, Just Kids Furniture, 01/01/08, 04/30/20
• Training Coordinator, Melbourne IT, 01/01/06, 01/31/08
• Optus World-Sales Associate, Lanar, 01/01/05, 12/31/06
• Business Analyst, Telstra, 01/01/03, 12/31/05
• Business Consultant, Curriculum Specialist, Telstra, 01/01/02, 12/31/03
• Project Manager – Learning & Development, Telstra, 01/01/01, 12/31/02
• Trainer Coach, Telstra, 01/01/00, 12/31/01
• Trainer/Team Leader, Telstra, 01/01/99, 12/31/00
• Customer Service Representative, Telstra, 01/01/98, 12/31/99