Fay Saddik
106 Eighth Avenue Austral ,NSW
Summary
Dynamic Showroom/ Sales Manager with a proven track record, enhancing sales workflows and customer satisfaction. Expert in relationship building. Skilled in data entry and efficient use of MYOB. Over the years I have achieved significant revenue growth by fostering client and vendor relationships and leveraging market trends.
Overview
16
16
years of professional experience
Work History
Sales Manager
Hunter Building Group
02.2020 - 12.2023
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Stayed current on emerging trends in interior design, incorporating fresh ideas into unique client experiences.
- Established strong relationships with vendors, negotiating favorable terms for the procurement of materials and services.
- Enhanced client satisfaction by consistently delivering creative and innovative interior design solutions.
- Liaised with sales teams to develop compelling marketing materials showcasing completed projects and designs capabilities.
- Delivered informative presentations to prospective clients outlining the benefits of engaging our services.
- Consistently met or exceeded annual revenue targets through diligent project management efforts.
- Fostered a positive work environment that encouraged creativity, collaboration, and continuous improvement within the team.
- Managed budgets effectively, optimizing resource allocation while maintaining high-quality design standards.
- Championed exceptional customer service practices that resulted in numerous repeat clients and referrals.
- Conducted thorough site assessments, identifying potential challenges and developing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Showroom Manager
Hunter Bathrooms
03.2017 - 01.2020
- Manage and coordinate all showroom activities.
- Myob data entry.
- Accounts payables and receivable.
- Ensure the showroom is well maintained and visually appealing.
- Monitor sales performance and implement strategies to achieve sales targets.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Directed sales reps on how to display furniture and other items.
- Determined key details for showroom light fixtures, flooring and accessories.
- Address customer inquiries and resolve any issues promptly.
- Collaborated with marketing to create impactful advertising campaigns for new product launches.
- Analyzed sales trends to inform merchandise selection and pricing strategies.
- Monitor inventory levels and coordinate with suppliers for stock replenishment.
- Analyze sales data and generate reports to improve sales strategies.
- Developed strong relationships with vendors, negotiating favorable terms.
- Managed custom projects by completing initial quotes, design and sample requests.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needspreferences.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Directed sales reps on how to display furniture and other items.
- Determined key details for showroom light fixtures, flooring and accessories.
Showroom Manager
HB Home Improvement
03.2012 - 01.2016
- Manage and coordinate all showroom activities.
- Myob data entry and knowledge of all plumbing Fixtures and fittings / tiles.
- Manage accounts receivables of builders.
- Ensure the showroom is well maintained and visually appealing.
- Monitor sales performance and implement strategies to achieve sales targets.
- Lead, mentor, and manage all showroom staff to achieve optimal performance.
- Address customer inquiries and resolve any issues promptly.
- Collaborated with marketing to create impactful advertising campaigns for new product launches.
- Drove customer engagement by implementing personalized sales strategies.
- Analyzed sales trends to inform merchandise selection and pricing strategies.
- Monitor inventory levels and coordinate with suppliers for stock replenishment.
- Analyze sales data and generate reports to improve sales strategies.
Customer Service
McDonald's
01.2008 - 01.2011
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Maintained punctual delivery times for consistent customer service experience.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
Education
Bachelor Of Business And Commerce - HR Manager
Western Sydney University
Sydney, NSW08.2014
Diploma - Business Management
Australian Business College
Parramatta12.2008
Advanced Diploma - Marketing
Australian Business College
Parramatta12.2008
Skills
- Myob
- Data entry
- Product knowledge
- Relationship building
- Staff management
- Goals and performance
- Verbal and written communication
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
- Positive and upbeat
- Account management
- Sales operations
- Analytical problem solver
- Excellent communication skills
Timeline
Sales Manager
Hunter Building Group
02.2020 - 12.2023
Showroom Manager
Hunter Bathrooms
03.2017 - 01.2020
Showroom Manager
HB Home Improvement
03.2012 - 01.2016
Customer Service
McDonald's
01.2008 - 01.2011
Bachelor Of Business And Commerce - HR Manager
Western Sydney University
Diploma - Business Management
Australian Business College
Advanced Diploma - Marketing
Australian Business College
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