Fay Saddik
106 Eighth Avenue Austral ,NSW
Summary
Dynamic Showroom/ Sales Manager with a proven track record, enhancing sales workflows and customer satisfaction. Expert in relationship building. Skilled in data entry and efficient use of MYOB. Over the years I have achieved significant revenue growth by fostering client and vendor relationships and leveraging market trends.
Overview
16
16
years of professional experience
Work History
Sales Manager
Hunter Building Group
Auburn, NSW
02.2020 - 12.2023
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Developed comprehensive sales strategies by analyzing market trends and customer needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Stayed current on emerging trends in interior design, incorporating fresh ideas into unique client experiences.
- Established strong relationships with vendors, negotiating favorable terms for the procurement of materials and services.
- Enhanced client satisfaction by consistently delivering creative and innovative interior design solutions.
- Liaised with sales teams to develop compelling marketing materials showcasing completed projects and designs capabilities.
- Delivered informative presentations to prospective clients outlining the benefits of engaging our services.
- Consistently met or exceeded annual revenue targets through diligent project management efforts.
- Fostered a positive work environment that encouraged creativity, collaboration, and continuous improvement within the team.
- Managed budgets effectively, optimizing resource allocation while maintaining high-quality design standards.
- Championed exceptional customer service practices that resulted in numerous repeat clients and referrals.
- Conducted thorough site assessments, identifying potential challenges and developing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Showroom Manager
Hunter Bathrooms
Auburn, NSW
03.2017 - 01.2020
- Manage and coordinate all showroom activities.
- Myob data entry.
- Accounts payables and receivable.
- Ensure the showroom is well maintained and visually appealing.
- Monitor sales performance and implement strategies to achieve sales targets.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Directed sales reps on how to display furniture and other items.
- Determined key details for showroom light fixtures, flooring and accessories.
- Address customer inquiries and resolve any issues promptly.
- Collaborated with marketing to create impactful advertising campaigns for new product launches.
- Analyzed sales trends to inform merchandise selection and pricing strategies.
- Monitor inventory levels and coordinate with suppliers for stock replenishment.
- Analyze sales data and generate reports to improve sales strategies.
- Developed strong relationships with vendors, negotiating favorable terms.
- Managed custom projects by completing initial quotes, design and sample requests.
- Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
- Converted leads into loyal customers by offering personalized recommendations tailored to individual needspreferences.
- Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
- Directed sales reps on how to display furniture and other items.
- Determined key details for showroom light fixtures, flooring and accessories.
Showroom Manager
HB Home Improvement
Guildford NSW
03.2012 - 01.2016
- Manage and coordinate all showroom activities.
- Myob data entry and knowledge of all plumbing Fixtures and fittings / tiles.
- Manage accounts receivables of builders.
- Ensure the showroom is well maintained and visually appealing.
- Monitor sales performance and implement strategies to achieve sales targets.
- Lead, mentor, and manage all showroom staff to achieve optimal performance.
- Address customer inquiries and resolve any issues promptly.
- Collaborated with marketing to create impactful advertising campaigns for new product launches.
- Drove customer engagement by implementing personalized sales strategies.
- Analyzed sales trends to inform merchandise selection and pricing strategies.
- Monitor inventory levels and coordinate with suppliers for stock replenishment.
- Analyze sales data and generate reports to improve sales strategies.
Customer Service
McDonald's
Merrylands, NSW
01.2008 - 01.2011
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Boosted customer service scores, attentively addressing and resolving customer complaints.
- Maintained punctual delivery times for consistent customer service experience.
- Exceeded performance targets by consistently providing exceptional customer service experiences.
Education
Bachelor Of Business And Commerce - HR Manager
Western Sydney University
Sydney, NSW08.2014
Diploma - Business Management
Australian Business College
Parramatta12.2008
Advanced Diploma - Marketing
Australian Business College
Parramatta12.2008
Skills
- Myob
- Data entry
- Product knowledge
- Relationship building
- Staff management
- Goals and performance
- Verbal and written communication
- Motivational skills
- Product knowledge
- Sales expertise
- Client relationship management
- Positive and upbeat
- Account management
- Sales operations
- Analytical problem solver
- Excellent communication skills
Timeline
Sales Manager
Hunter Building Group
02.2020 - 12.2023
Showroom Manager
Hunter Bathrooms
03.2017 - 01.2020
Showroom Manager
HB Home Improvement
03.2012 - 01.2016
Customer Service
McDonald's
01.2008 - 01.2011
Bachelor Of Business And Commerce - HR Manager
Western Sydney University
Diploma - Business Management
Australian Business College
Advanced Diploma - Marketing
Australian Business College