FAYAZ ALI MOHAMMED
Sydney,Australia
Summary
- Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Leading Mechanical Engineer with strong communication skills, experience managing engineering teams and collaborating with other departments from manufacturing to operations and marketing. Self-starter with proven experience managing projects from concept to completion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
MSS
Sydney, NSW
01.2023 - 04.2024
- Provided gatehouse security services at Startrack Minchinbury.
- Safely secured loaded trucks for interstates and country side.
- Simplified and streamlined the documentation process for incoming and outgoing trailers.
- Patrolled and secured premises.
- Conducted bag checks and monitored visitor entries.
Security Officer
Prime Protection Services
SYDNEY, NSW
- Managed daily operations as concierge at residential apartment building.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Ensured that all customer complaints were addressed in a timely fashion.
Console Operator
EG Fuels
Sydney, Australia
- Developed positive customer relationships through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided excellent customer service by helping customers locate items they were looking for.
Mobile Speed Camera Operator
Redflex
Sydney, Australia
- Deploy Mobile Speed Camera Vehicle at required locations within set time frames
- Adjust and calibrate camera system settings for optimal performance
- Complete vehicle and equipment log sheet, inspections and report any issues
- Liaise with the Network Operations Centre to ensure valid deployment adjudication is met
- Always conduct self in a professional manner.
Mechanical Engineer - HVAC
TEAM ARABIA
RIYADH, SAUDI ARABIA
08.2016 - 12.2017
- Provided technical guidance on the selection of HVAC components, materials and equipment.
- Performed data analysis on the results of tests to identify areas for improvement.
- Tested electrical circuits using multi-meters or other testing devices before connecting them to the main power supply.
- Monitored heating and cooling operations and adjusted system settings accordingly to ensure optimal performance of the system.
- Documented changes made during repair works accurately so that they can be referred back at later stages if needed.
- Adhered to safety protocols when working with hazardous materials or chemicals used for HVAC repairs or maintenance.
- Performed troubleshooting activities to diagnose and repair malfunctioning parts or systems.
Education
Masters in Business and Project Management -
Asia Pacific International College
12.2020
Bachelor of Science - Mechanical Engineering -
Jawaharlal Nehru Technological University
07.2015
Skills
- Teamwork
- Design systems
- Mechanical system design
- Quality assurance
- Technical documentation
- Access management
- Sales closing
- Stock replenishment
- Refunds processing
- POS system operation
- Customer complaint resolution
- Customer service excellence
- Service upsells
- Inbound call answering
- Problem resolution
- Product sales
- Document Management
- Access Control
- CCTV Monitoring
- Staff Management
- Incident Reporting
- Patrol operations
- Access Control Management
- Security operations
Languages
English, Fluent
Urdu, Fluent
Certification
- Security License
- First Aid certificate
- Full Autralian License
- COVID Fully Vaccination certificate
Timeline
Security Officer
MSS
01.2023 - 04.2024
Mechanical Engineer - HVAC
TEAM ARABIA
08.2016 - 12.2017
Security Officer
Prime Protection Services
Console Operator
EG Fuels
Mobile Speed Camera Operator
Redflex
Masters in Business and Project Management -
Asia Pacific International College
Bachelor of Science - Mechanical Engineering -
Jawaharlal Nehru Technological University
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