Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
Faye Hallmond
Administration/Customer service
Loganlea,QLD
Summary
Overview
6
years of professional experience
1
Certification
Work History
Catering Tuscany
Head Waitress
04.2022 - 09.2022
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained staff members on use of POS system.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Supported needs of 100- person wait staff who attended to specific needs of countless customers daily for wedding venues restaurant with social relevancy and intentionality.
ABC Learning
Teacher
01.2022 - 08.2022
Job overview
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Planned and implemented integrated lessons to meet national standards.
- Promoted physical, mental and social development using classroom games and activities.
- Graded and evaluated student assignments, papers and course work.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Evaluated and revised lesson plans and course content to achieve student-cantered learning.
- Supervised learning groups of students in classroom stations.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Fostered team collaboration between students through group projects.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
Surge Direct
Fund Raiser
06.2021 - 12.2021
Job overview
- Raised approximately $40,000 in funds per month
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Hitachi Consulting
Receptionist
12.2015 - 04.2020
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
Kingston Adult EducationBrisbane, QLD
High School Diploma
11.2007
University Overview
I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solving. As well as being a dependable person who is great at time management.
I am always energetic and eager to learn new skills.
I have a life time of experience that is transferable in my working life. I am a team player and also work autonomously.
Skills
- Team Player
- Warm and Friendly
- Customer Service and Rapport
- Cool Under Pressure
- Billing and Payment Processing
- Supporting Personal Needs
- Professional Relationships
- Adaptable and Flexible
- Courteous Phone Demeanour
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Telephone Management
- Customer Service and Assistance
- Inbound and Outbound Calling
- Excellent Attention to Detail
- Answering Emails
- Critical Thinking
- Cultural Awareness
- Proactive Self-Starter
- Online Chat
Accomplishments
Accomplishments
I raised 2 beautiful children into adulthood on my own. Which is an accomplishment on its own,
I recently moved to Italy for almost a year and taught English abroad. By obtaining my TEFL certificate.
( Teaching English as a Foreign Language )
Certification
TEFL certificate
Teaching English as a Foreign Language.
Languages
Italian
Limited Working
German
Elementary
Timeline
Head Waitress
Catering Tuscany
04.2022 - 09.2022
Teacher
ABC Learning
01.2022 - 08.2022
Fund Raiser
Surge Direct
06.2021 - 12.2021
Receptionist
Hitachi Consulting
12.2015 - 04.2020
Kingston Adult Education
High School Diploma
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