Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Generic
Faye Heinemann

Faye Heinemann

15 Jabiru Street, Quilpie,Australia

Summary

Reliable and Honest worker with the understanding of interacting with customers and responding appropriately to questions.

Offering outstanding verbal communication, and time management skills, some software programs and technical skills.

Resourceful and experienced in customer service, organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals.

Respectful, punctual and hardworking.

Overview

30
30
years of professional experience
14
14
years of post-secondary education

Work History

Cleaner

Shire Council
2021.01 - Current
  • Wiped down conference tables and reception desks to remove smears and fingerprints on surfaces.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Cleaner Part-time

Shire Council
2019.07 - 2021.01
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Office Cleaner

National Australia Bank
2019.09 - 2020.08
  • Cleaned desks, office equipment, walls, files, ledges and countertops by dusting surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.

Cafe Owner

Heinemann's Cafe
2009.03 - 2019.09
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Learned and remained updated on statutory requirements and regulations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.

Service Station Attendant

Caltex Service Station
Gracemere , QLD
2006.11 - 2008.09
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Removed trash, swept and mopped floors for professional appearance.

Cook/Kitchen Hand

Coast To Coast Golden Roast
2006.08 - 2008.09
  • Cooked for large groups of people and managing various types of food for large events.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • cooking roasts and veggies in portable ovens, prep for evening dinner getting buffet table ready getting salads ready.
  • Traveling to different job location, setting up portable ovens and cooking and preparing all food for functions, Cleaning up after function and packing everything back into the bus to travel home again.

Ironer / Pickup and Delivering Ironing

Northside Ironing And Sewing Services
Rockhampton , QLD
11.2005 - 09.2007
  • Straightened, smoothed or shaped materials to
    prepare for pressing.
  • Adhered to safety guidelines and closely
    followed equipment instructions to prevent
    accidents and garment damage.
  • Quickly learned new skills and applied them to
    daily tasks, improving efficiency and productivity.
  • Operated steam, hydraulic or other pressing
    machines to remove wrinkles from garments and
    flatwork items.
  • Picked up and delivered ironing to customers

Commercial Laundry Attendant

Chevron Steam Laundry
Rockhampton , QLD
2006.07 - 2007.03
  • Operated laundry equipment and loaded
    machines, paying careful attention to capacity
    restrictions.
  • Set up wash and dry cycles with appropriate
    settings such as spin speed, temperature and
    cleaning agents.
  • Assisted with cleaning and maintenance of
    laundry equipment to keep machines in proper
    working order.
  • Hung drapes, blankets and other garments on
    stretch frames to dry.
  • Carried out day-day-day duties accurately and
    efficiently.
  • Quickly learned new skills and applied them to
    daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and
    willingness to help wherever needed.
  • Examined dried clothes to identify stains, tears and issues.
  • Received and counted clothing items to provide fees and date of pick up for customers.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.

Cook/Service Station Attendant – Temporary

Duaringa Bp Roadhouse
Duaringa , QLD
2006.04 - 2006.07

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Transitioned between breakfast and lunch service.

  • Communicated closely with servers to fully understand special orders for customers.

Cook/Service Station Attendant

Tilston's BP Garage
2004.04 - 2005.11
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Ordered and received products and supplies to stock kitchen areas.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • RACQ calls and description of problem, answering phones and taking messages and getting them to the correct person or place.
  • Writing bus tickets and booking them on the correct buses.

Pub Cook

Alpha Hotel/Motel
Alpha , QLD
2003.12 - 2005.11

• Worked flexible hours; night, weekend, and holiday shifts.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Placed orders to restock items before supplies ran out.
• Coordinated hiring and training activities for kitchen and back of house employees while continuously monitoring performance.
• Grilled meats and seafood to customer specifications.

Commercial Cleaner and Ironer

Anglicare Cleaning And Ironing
Rockhampton , QLD
2000.11 - 2003.05

• Cleaned building floors by sweeping, mopping and scrubbing floors.
• Maintained clean, neat and professional entrances.
• Handled equipment, chemicals and materials properly and with caution.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Cleaned industrial job sites using maximum strength cleaning solutions and equipment.
• Used squeegees and cleaners to clean windows and glass partitions.
• Worked on cleaning team to service hotels, offices and other commercial buildings.

Room Attendant/Breakfast Cook

Bridge Motor Inn
Rockhampton , QLD
2000.01 - 2000.10

• Used chemicals by following safety protocols
and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and
amenities to promote overall satisfaction.
• Removed bed sheets and towels from rooms and
pre-treated stains to maintain and restore linen
condition.
• Slid beds, sofas and other furniture aside to wipe
down baseboards and remove dust and dirt
from hard-to-reach areas.
• Vacuumed, dusted and maintained common
areas, hallways and waiting areas at elevators.
• Replenished guest room water glasses, toiletries,
and paper products.
• Responded to guest requests for assistance,
toiletries and personal care items.
• Maintained linen cart so that it was neat and
organized.
• Trained new employees on departmental
procedures and provided assistance in finding
cleaning supplies.

Housekeeper and Cook / Cattle & Sheep Station hand

Mack's Creek Station
Wyandra , QLD
1999.06 - 1999.12

• Disinfected and mopped bathrooms to keep
facilities sanitary and clean.
• Disposed of trash and recyclables each day to
avoid waste buildup.
• Cleaned and stocked guest rooms by replacing
used towels and linens, vacuuming floors, making
beds and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices,
lobbies and corridors.
• Worked flexible hours; night, weekend, and
holiday shifts.
• Carried out day-day-day duties accurately and
efficiently.
• Used critical thinking to break down problems,
evaluate solutions and make decisions.
• Rotated animals between grazing areas to
provide enough access to food.
• Oversaw feeding, watering and health
monitoring of sheep stock, prioritizing health and
wellness.
• Dipped or bathed animals with appropriate
applications to control parasites.
• Documented animal growth, production costs,
individual behaviours, feeding patterns and other
data in daily logs and main database, noting
trends and identifying areas of concern.
• Placed orders for animal food with vendors and
confirmed delivery dates and times.
• Patrolled grazing grounds using ATVs and horses
to monitor animals and determine movement,
care or health-related needs.
• Completed invoices for bills of lading, sales
receipts, and supplies.
• Maintained smooth and timely operations in
preparation and delivery of meals.
• Maintained high food quality standards by
checking delivery contents to verify product
quality and quantity.
• Checked meat temperatures prior to plating and
serving dishes, upholding strict standards for food
safety and preparation.
• Verified proper portion sizes and consistently
attained high food quality standards.
• Maintained central standardized recipe and
ingredient repository with nutritional and cost
information.
• cleaning kitchen and dining areas, and some
areas of the main house

Cattle Station Cook

Thornleigh Station
Isisford-Blackall Road , QLD
1999.01 - 1999.05

• Maintained smooth and timely operations in preparation and delivery of meals.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
• Verified proper portion sizes and consistently attained high food quality standards.
• Maintained central standardized recipe and ingredient repository with nutritional and cost information.
• cleaning kitchen and dining areas, and some areas of the main house

Parks and Gardens [Work for The Dole]

Winton Shire Council
Winton , QLD
1998.03 - 1998.10

• Quickly learned new skills and applied them to
daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and
efficiently.
• Demonstrated respect, friendliness and
willingness to help wherever needed.
• Worked flexible hours; night, weekend, and
holiday shifts.
• Performed duties in accordance with applicable
standards, policies and regulatory guidelines to
promote safe working environment.
• Mowing lawns and wiper snipping
• spraying weeds
• gardening and weeding medium strips
• answering phones at work shop
• stock taking at work shop.

  • looking after Cemetery

Cleaner/Kitchenhand

P And O Catering And Services
Cheepie , QLD
1997.03 - 1997.08

• Used time management and efficient cleaning
methods to meet deadlines.
• Handled equipment, chemicals and materials
properly and with caution.
• Emptied trashcans and transported waste to
collection areas.
• Organized and used industrial cleaning products
following strict safety procedures.
• Maintained cleanliness of restrooms by washing
down and properly sanitizing walls, floors and
toilets.
• Performed daily facility checklists for cleaning
floors, wiping down glass entryways and
collecting trash.
• Helped outside crew complete grounds
maintenance tasks such as mowing grass,
trimming bushes and removing debris.
• Cleaned and sanitized dishes and utensils,
consistently keeping adequate supplies on hand
for expected customer loads.
• Chopped vegetables, cut up fruit and prepared
sauces when kitchen staff was busy.
• Made food according to standard recipes with
requested changes for customer satisfaction.
• Compiled recipe ingredients and prepared for
cooks by washing, cutting or measuring food
items.
• Washed, peeled and cut various foods such as
fruits and vegetables to prepare for cooking or
servin

Education

BASIC FOOD SAFETY - SITXFSA001

Nationally Recognised Training
Online Course - Access All Areas Training
2019.02 - 2019.02

FOOD SAFETY SUPERVISOR - SITXFSA002

Nationally Recognised Training
Online Course - Access All Areas Training
2019.02 - 2019.02

RSA - SITHFAB002 - Provide Responsible Service of Alcohol

Nationally Recognised Training
Online Course- Access All Areas Training
2019.05 - 2019.05

Construction Induction- White Card

National OHS General Induction Training
Quilpie, QLD
2019.03 - 2019.03

Certificate II in Retail - SIR20207

Nationally Recognised Training
Online Course- Food Safety Australia
2009.07 - 2009.07

Certificate II in Food Processing - FDF20103

Nationally Recognised Training
Online Course - Food Safety Australia
2009.07 - 2009.07

Certificate III in Hospitality - SIT30707

Nationally Recognised Training
Online Course - Food Safety Australia
2009.07 - 2009.07

Certificate II Health Support Services - HLT21207

Nationally Recognised Training
Online Course - Food Safety Australia
2009.07 - 2009.07

Certificate III Health Support Services -HLT32807

Nationally Recognised Training
Online Course - Food Safety Australia
2009.07 - 2009.07

High School Diploma -

Quilpie State School
Quilpie, QLD
1980.01 - 1993.12

Skills

  • Customer Assistance, Strong Communication and Interpersonal Skills
  • Credit and Cash Transactions
  • Time Management
  • Telephone Etiquette
  • Cataloguing and Shelving, Material Check-In and Check-Out, inventory Recordkeeping
  • Some Microsoft Office knowledge, Data Collection, Data Entry, Research Reports, some basic Microsoft Excel knowledge
  • Event Setup, Event Support, Non-Profit Organization help
  • Residential and Commercial Maintenance
  • Vacuuming and Dusting
  • Industrial Equipment Operation
  • Office Supplies and Inventory
  • Calendar Management
  • Some basic Administrative Duties
  • Basic POS Systems
  • Problem-Solving Ability
  • POS Inventory System Operation
  • Managing Cash Register
  • Food and Beverage Management
  • Plan Projects and Negotiations
  • Store Opening and Closing Procedures
  • Outstanding Communication Skills
  • Retail Merchandise Quality Standards
  • Hospitality and Accommodation
  • Store Displays
  • Advertising and Promoting Business
  • Budgeting and Cost Control
  • Bank Deposit Procedures
  • Work Planning and Prioritization

Additional Information

Work Reference

Quilpie Shire Council

Mo - Parks and Gardens supervisor

Ph- 0408749849 / 0746560500

Quilpie Shire Council

Brian Weeks (Second in Charge)

Ph- 0491 718 957

Work related and personal reference

Jean Hall

Manager of Quilpie National Australia Bank

0746560200

Personal Reference

Delma Quinn

10 Dukamurra Street

Quilpie, Qld, 4480

Ph- 0428 459 406

Michelle Donohue

Sommerfield Road

Quilpie, Qld, 4480

Ph- 0428 673 301

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cleaner

Shire Council
2021.01 - Current

Office Cleaner

National Australia Bank
2019.09 - 2020.08

Cleaner Part-time

Shire Council
2019.07 - 2021.01

RSA - SITHFAB002 - Provide Responsible Service of Alcohol

Nationally Recognised Training
2019.05 - 2019.05

Construction Induction- White Card

National OHS General Induction Training
2019.03 - 2019.03

BASIC FOOD SAFETY - SITXFSA001

Nationally Recognised Training
2019.02 - 2019.02

FOOD SAFETY SUPERVISOR - SITXFSA002

Nationally Recognised Training
2019.02 - 2019.02

Certificate II in Retail - SIR20207

Nationally Recognised Training
2009.07 - 2009.07

Certificate III in Hospitality - SIT30707

Nationally Recognised Training
2009.07 - 2009.07

Certificate II in Food Processing - FDF20103

Nationally Recognised Training
2009.07 - 2009.07

Certificate II Health Support Services - HLT21207

Nationally Recognised Training
2009.07 - 2009.07

Certificate III Health Support Services -HLT32807

Nationally Recognised Training
2009.07 - 2009.07

Cafe Owner

Heinemann's Cafe
2009.03 - 2019.09

Service Station Attendant

Caltex Service Station
2006.11 - 2008.09

Cook/Kitchen Hand

Coast To Coast Golden Roast
2006.08 - 2008.09

Commercial Laundry Attendant

Chevron Steam Laundry
2006.07 - 2007.03

Cook/Service Station Attendant – Temporary

Duaringa Bp Roadhouse
2006.04 - 2006.07

Ironer / Pickup and Delivering Ironing

Northside Ironing And Sewing Services
11.2005 - 09.2007

Cook/Service Station Attendant

Tilston's BP Garage
2004.04 - 2005.11

Pub Cook

Alpha Hotel/Motel
2003.12 - 2005.11

Commercial Cleaner and Ironer

Anglicare Cleaning And Ironing
2000.11 - 2003.05

Room Attendant/Breakfast Cook

Bridge Motor Inn
2000.01 - 2000.10

Housekeeper and Cook / Cattle & Sheep Station hand

Mack's Creek Station
1999.06 - 1999.12

Cattle Station Cook

Thornleigh Station
1999.01 - 1999.05

Parks and Gardens [Work for The Dole]

Winton Shire Council
1998.03 - 1998.10

Cleaner/Kitchenhand

P And O Catering And Services
1997.03 - 1997.08

High School Diploma -

Quilpie State School
1980.01 - 1993.12
Faye Heinemann