Summary
Overview
Work History
Education
Skills
Timeline
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Faye Kag

Brisbane,QLD

Summary

Dynamic supervisor with a proven track record at Coles, excelling in customer service and conflict resolution. Adept at managing cash operations and optimizing team performance, I consistently uphold high service standards while ensuring efficient customer flow. Recognized for attention to detail and effective time management, I thrive in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Supervisor

Coles
Toowoomba , QLD
06.2021 - 07.2025
  • Supervised front-end service operations, ensuring efficient customer flow, high service standards, and compliance with store policies
  • Led, trained, and supported team members, fostering a positive work environment and high team performance
  • Resolved customer issues and escalated concerns with professionalism, maintaining strong customer satisfaction levels
  • Managed cash handling, refunds, and register operations, ensuring accuracy and compliance with company procedures
  • Coordinated shift schedules, breaks, and team assignments to optimize coverage and productivity during peak periods
  • Worked collaboratively with department managers and senior leadership to achieve daily store targets and service KPIs

Food and Beverage Attendant

Rumours International
Toowoomba , Qld
10.2024 - 02.2025
  • Assisted in food preparation and presentation for events and daily service.
  • Processed orders accurately using Point of Sale systems for efficient service..
  • Provided food and drink service at events and functions
  • Assisted with setup, pack-down, and cleaning for large-scale functions

Crew Team Member

KFC
Toowoomba
01.2021 - 06.2021
  • Provided excellent customer service in fast-paced restaurant environment.
  • Operated kitchen equipment to prepare food items efficiently.
  • Collaborated with team members to ensure timely order fulfillment.
  • Managed cash register and processed customer transactions accurately.

Education

High School Diploma -

St Ursula’s College
Toowoomba, QLD
11-2023

Bachelor of Nursing -

Queensland University of Technology
Brisbane, QLD

Skills

  • Point of sale operations
  • Conflict resolution
  • Service standards
  • Customer service
  • Time management & multitasking
  • Attention to detail

Timeline

Food and Beverage Attendant

Rumours International
10.2024 - 02.2025

Supervisor

Coles
06.2021 - 07.2025

Crew Team Member

KFC
01.2021 - 06.2021

High School Diploma -

St Ursula’s College

Bachelor of Nursing -

Queensland University of Technology

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Faye Kag