FAYE KNIGHT
Narre Warren North,VIC
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering three and a half years of recruitment strategy development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Recruitment consultant
Recruitment Agency
10.2022 - 02.2023
- Screening candidates through ROL
- Writing Job ads
- Account management for 17 clients
- Updating available jobs on an excel spreadsheet
- Interviewing candidates
- Send onboarding documents to successful candidates
- Put new starters on job orders
- Checking in with candidates day 1,5 & 10
- Meeting KPI’s
- Submitting report on a Friday
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Maintained company Applicant Tracking System (ATS) to manage and track resumes and information about candidates.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Recruitment consultant
Staff Australia
08.2022 - 10.2022
- Working rotating roster 7:30-5:00pm
- Screening potential candidates in fast track
- Organizing ad hoc rosters with candidates
- Listing new positions available
- Completing 5 steps for candidate
- Interviewing candidates once booked in for interview
- Send out bulk text messages for open roles that need to be filled
- Answer calls within 3 rings
- Finding replacement for candidates that withdraw from roles
- Send and respond to text messages
- Send Flayr documents to be completed
- Respond to emails within 15 minutes.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Maintained company Applicant Tracking System (ATS) to manage and track resumes and information about candidates.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
Transport Co-ordinator
Capital Transport Group
06.2022 - 08.2022
- Working rotating roster 6am-6pm
- Answering up to 150 inbound calls daily
- Coordinating courier and truck bookings
- Responding to driver queries through MMD
- Using Tplus to coordinate bookings
- Determining which vehicle needs to be booked based on dimensions and weight
- Covering reception
- Sending sales leads using desktop form
- Booking for interstate capital branches for Melbourne jobs
- Entering daily stats
- Sending Logistics enquiries through desktop form
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Assistant Property Manger/Property Manager
Recruitment Agencies
11.2021 - 06.2022
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced prospective tenants to types of units available and performed open for inspections
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Business Co-ordinator
Ray White
08.2021 - 11.2021
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Ran errands and provided general office support in a professional environment.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
Energy Consultant
Iselect
11.2020 - 08.2021
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Serviced existing accounts on regular basis to maximize revenue.
- Used consultative sales approach to understand and meet customer needs.
Receptionist/Service Advisor/Senior Service Advisor
Jeep/Ford/Volkswagen/Toyota
03.2016 - 09.2020
- Opening and closing procedures
- Checking customers in the driveway
- Upselling recommendations
- Creating new customers in CRM’s
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
Recruitment Team Leader
Acquire Careers
09.2013 - 01.2016
- Send onboarding documents to be completed
- Screening students who have completed courses
- Sourcing positions for candidates
- Selling our benefits to potential clients to sign them up
- Interviewing candidates for positions
- Shortlisting and putting candidates forward
- Following up with clients and candidates post interview
- Placing candidates in positions
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Developed and monitored employee recognition programs.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed recruitment team and trained and mentored new advisors.
Customer Service Officer
Pentana Solutions
03.2011 - 08.2013
- Worked with ERA organising services for customers
- Dealt with a variety of vehicles from Volkswagen, Ford, Hyundai, and Toyota
- Corresponded with the Dealerships to get their schedule for their bookings Telstra
- Processed customer service orders promptly to increase customer satisfaction.
- Promoted company brand and unique offerings through personalized customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist(03-06)/Team Leader(07-2010)
Telstra
05.2003 - 12.2010
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - Real Estate
Global Real Estate Training
Online05.2021
Skills
- Rapport Building
- Being Customer Centric
- Organized
- Working with multiple CRM’s
- Adaptable
- Google Docs
- Microsoft Excel
- Microsoft Word
- Advertising Techniques
- Microsoft Internet Explorer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved KPI's regularly.
- Supervised team of 8 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Agents representative certificate
Ballroom Competition Dancing
I have been a ballroom dancer for almost 18 months. In this time I have completed my New Vogue and Latin achievements at Bronze level getting High distinction and honours and receiving trophies for these.
I have started competing competitively I have been asked to compete at the Australian championships at the end of the year.
Ballroom dancing has definitely helped my confidence which I feel helps me alot in my work life.
Timeline
Recruitment consultant
Recruitment Agency
10.2022 - 02.2023
Recruitment consultant
Staff Australia
08.2022 - 10.2022
Transport Co-ordinator
Capital Transport Group
06.2022 - 08.2022
Assistant Property Manger/Property Manager
Recruitment Agencies
11.2021 - 06.2022
Business Co-ordinator
Ray White
08.2021 - 11.2021
Energy Consultant
Iselect
11.2020 - 08.2021
Receptionist/Service Advisor/Senior Service Advisor
Jeep/Ford/Volkswagen/Toyota
03.2016 - 09.2020
Recruitment Team Leader
Acquire Careers
09.2013 - 01.2016
Customer Service Officer
Pentana Solutions
03.2011 - 08.2013
Receptionist(03-06)/Team Leader(07-2010)
Telstra
05.2003 - 12.2010
No Degree - Real Estate
Global Real Estate Training
- Agents representative certificate
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