Faye Montgomery

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

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• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

• Three months of regional work to obtain a second year working holiday visa
• Hanging, deflowering, sorting and grading bananas in a fast paced environment
• Shows hard work and dedication to see a commitment through to the end.

• In house nanny looking after three boys aged one, three and five
• Dealing with conflict and utilizing communication on a daily basis
• Managing time effectively and working autonomously.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reconciled cash and credit card transactions to maintain accurate records.

• Managing day-to-day functions of a busy and fast-paced work environment
• Running and control of large functions up to 100 guests
• Delegating responsibilities throughout a team
• Training new staff members and leading a team
• Providing feedback and direction to subordinates.