Faye Wang
Case Review Administrator
Ashfield
Summary
Skilled Administrator with an impressive background specializing in Higher Education and VET. Known for utilizing strong communication skills to liaise with internal and external stakeholders. Bringing forth the ability to handle a variety of administrative tasks to ensure smooth operations.
Overview
6
6
years of professional experience
Work History
ADMINISTRATOR CASE REVIEW
UNSW
8 2023 - Current
- Researched, interpreted, and analyzed guidelines for special consideration, UNSW policies, and procedures to determine most effective solution to applications
- Devised and implemented processes and procedures to streamline operations in assessing applications regarding Faculty of Engineering
- Employed proven problem-solving techniques to resolve issues quickly and with minimal supervision
- Managed over 80 applications per day during peak periods while maintaining exceptional quality of service and professionalism at all times
- Promoted superior experience by investigating and addressing applicants' concerns, demonstrating empathy, and resolving issues swiftly
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by UNSW policy or legal regulations
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely task completion
- Organized workflow and delegated tasks effectively to ensure timely task completion without compromising quality
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function
- Created and maintained records of client interactions, ensuring accurate information is available for future reference
EDUCATION ADMINISTRATION SUPPORT OFFICER
TAFE
01.2023 - 08.2023
- Served as friendly and helpful first point of contact in teaching section of Building and Construction
- Managed systems and databases for over 3000 students, head teacher, and team administration
- Responded to and resolved 120 inquiries to students who require assistance in application, extension, credit transfer, withdrawal, work-related practical experience, disputed marking, and assessment support in various learning programs
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues
- Collaborated with cross-functional teams to resolve complex technical problems and deliver prompt solutions
- Provided ongoing student support and recommended various pathways to assist students in their learning goals
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications
Optimized customer support by establishing collaborative service environments through targeted operational initiatives - Created, prepared, and delivered reports to various departments
- Assisted head teacher and teachers with efficient and effective administrative support services to support management of daily teaching and learning operations
PLACEMENT SUPPORT OFFICER
IKON
05.2022 - 10.2022
- Supported the school of education staff, students, and service providers resulting in excellent workflow and productivity
- Drafted formal letters and agreements relevant to Bachelor of Early Childhood courses
- Processed student queries in professional experience subjects and placement preferences through Canvas and Wisenet
- Provided placement workshops training for undergraduate students who are required to complete 25 days of professional experience (Birth-2 years old) and 35 days of professional experience (3-5 years old)
- Processed student queries regarding pre-service teachers' conditional accreditation and inquiries regarding NESA Accreditation for Bachelor of Early Childhood Education
- Monitored undergraduate students' progress on professional experience and reviewed placement reports
- Liaised with internal and external stakeholders to ensure accurate and timely information on placement
- Informed terms and policies of placements with service providers
- Liaised with service providers and internal academics for Academic visits during professional experience.
STUDENT SERVICES OFFICER
Gateway College
04.2020 - 04.2022
- Provided extraordinary customer services to clients and achieve high levels of client satisfaction
- Counseled students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning
- Prepared reports on students and activities as required by administration
- Maintained accurate and updated student records through Canvas/ Moodle and Microsoft suite
- Administration of student timetables across multiple courses in the field of Business and Human Resources
- Providing students with guidance in relation to subjects, course selection, relevant policies, and procedures
- Processing student inquiries face-to-face, via email, and over the phone
- General administrative duties including filing, archiving, and relevant information retrieval and providing optimal support to academic staff members.
EDUCATIONAL LEADER
Guardian
12.2019 - 03.2020
- Led the team and collaborated with educators and provide curriculum direction and guidance
- Supported educators in effectively implementing the cycle of planning to enhance programs and practices
- Attended educational conferences, trainings, workshops, and courses to maintain and enhance professional knowledge
- Planned weekly programs and prepared daily learning activities for preschoolers
- Trained and directed instructional early childhood apprentices and volunteers
- Processed enrolment queries, fee queries, and recruitment.
EARLY CHILDHOOD TEACHER
G8 Education
04.2018 - 12.2019
- Served as an everyday pillar of support and assistance to Preschool rooms
- Brought forth in-depth knowledge of children aged 3-5 years old
- Applied Early Years Learning Framework to design and plan learning experiences for preschool children
- Worked one-on-one with children to address their specific needs in early learning and development
- Facilitated play-based learning experiences and hands-on learning
- Maintained organized files and documentation of each child's progress
- Provided optimal instruction and academic support to preschool children.
Education
Master of Teaching -
University of Western Sydney
Graduate Diploma of Business Administration - undefined
Torrens University
Master of Arts in Applied Linguistics - undefined
University of San Francisco
Training and Assessment - undefined
TAE40116
Skills
- Ability to Multitask
- Teamwork
- Communication Skills
- Adaptability
- Time Management
- Planning
Timeline
EDUCATION ADMINISTRATION SUPPORT OFFICER
TAFE
01.2023 - 08.2023
PLACEMENT SUPPORT OFFICER
IKON
05.2022 - 10.2022
STUDENT SERVICES OFFICER
Gateway College
04.2020 - 04.2022
EDUCATIONAL LEADER
Guardian
12.2019 - 03.2020
EARLY CHILDHOOD TEACHER
G8 Education
04.2018 - 12.2019
ADMINISTRATOR CASE REVIEW
UNSW
8 2023 - Current
Master of Teaching -
University of Western Sydney
Graduate Diploma of Business Administration - undefined
Torrens University
Master of Arts in Applied Linguistics - undefined
University of San Francisco
Training and Assessment - undefined
TAE40116
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