Faye Wang
Melbourne,VIC
Summary
With extensive experience in front desk and assistant roles, I excel in managing client relations and daily operations. My bilingual proficiency in Chinese and English enables me to communicate effectively with customers and provide top-notch service. I am eager to contribute my skills to the Lotte Duty Free team help drive the company's growth.
Overview
5
5
years of professional experience
Work History
Broker Assistant
GBJ Capital
07.2023 - Current
Assisted brokers with daily tasks and client management.
Managed document organization and data entry.
Provided customer service, answered client inquiries, and ensured client satisfaction.
Receptionist
Honestar Pty Ltd
01.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Diploma of Leadership And Management
Melbourne Education Institute
12.2022
Skills
- Bilingual in Chinese and English, excellent communication and customer service skills
- Proficient in Microsoft Office
- Strong organisational and time management abilities
- Excellent team player and capable of working independently
Timeline
Broker Assistant
GBJ Capital
07.2023 - Current
Receptionist
Honestar Pty Ltd
01.2019 - 12.2022
Diploma of Leadership And Management
Melbourne Education Institute
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