Faye Yao
Kogarah,NSW
Summary
Results-oriented and highly skilled customer service coordinator with 10 years of experience in the freight forwarding industry. Seeking a challenging position to utilize extensive knowledge in operations, customs, sales expertise, tendering, contract negotiations, cost control, project management, and supporting supply chain forecasting to deliver exceptional service and contribute to the success of a reputable organization.
Overview
10
10
years of professional experience
Work History
Logistics Coordinator
MNX
12.2023 - Current
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Managed cross-functional teams for efficient project execution and timely completion.
- Ensured compliance with industry regulations, reducing risk of fines or penalties.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Conducted regular audits of warehouse operations to maintain quality standards and minimize errors or inefficiencies.
- Generated daily / weekly performance reports to track and analyze shipping trends.
- Managed inventory levels to verify availability of stock for customer orders.
- Created and managed budgets related to logistics and transportation.
Customer Service Specialist
Kerry Logistics Oceania
07.2021 - Current
- Provided outstanding customer service by promptly addressing inquiries and resolving issues related to freight forwarding operations.
- Effectively communicated with customers, carriers, and internal departments to ensure smooth shipment flow and on-time delivery.
- Collaborated with customs officials to ensure compliance with import/export regulations and proper documentation for shipments.
- Actively promoted company services and identified sales opportunities to achieve revenue targets.
- Participated in tendering processes, preparing competitive bids and proposals for freight forwarding contracts.
- Negotiated contracts with clients, ensuring favorable terms and conditions while maximizing profitability.
- Implemented cost control measures, analyzing expenses and identifying areas for optimization.
- Supported project management initiatives, coordinating and overseeing complex logistics projects from inception to completion.
- Assisted supply chain in accurately forecasting allocations and optimizing inventory management.
- Serviced diverse range of clients, including pharmaceutical companies, FMCG companies, and fashion industries.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Officer
Kintetsu World Express
03.2016 - 12.2018
- Assisted customers in tracking and tracing shipments, providing timely updates and addressing concerns.
- Coordinated with warehouse staff and carriers to ensure accurate and timely pick-up and delivery of goods.
- Collaborated with sales team to generate new business and expand customer base.
- Resolved billing discrepancies and facilitated timely payment collection from customers.
- Conducted customer satisfaction surveys and implemented improvement strategies based on feedback.
- Assisted in tendering processes, preparing comprehensive bids and proposals for logistics contracts.
- Supported contract negotiation.
- Monitored and controlled costs, analyzing budget variances and implementing cost-saving initiatives.
- Contributed to project management efforts, assisting in planning and executing logistics projects.
- Provided support to supply chain team in accurately forecasting allocations and optimizing inventory management.
Customer Service Representative
Marken Time Critical
06.2015 - 01.2016
- Assisted customers with setting appointments, shipping and order requests, and arranging pick-up across Australian hospitals, clinics, labs.
- Establish site profiles. Create shipment plans, prepare project template for each clinical research.
- Quality control, Monitor temperature-controlled shipments.
- Responded to customer requests for products, services and company information.
- Boosted sales revenue by skillfully promoting transport options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered excellent customer service, resulting in consistent up to 90% customer satisfaction rating.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cusoms and Operations Clerk
DB Schenker
01.2014 - 05.2015
- Serviced key accounts as Samsung , H&M , HP.
- Assisted customs Broker , prepare manifest , manage clearance follow for H&M.
- Prepare N10 Pre – Lodgement, data entry ,Calculate Tax for H&M
- Arrange SCR for HP, monitor sea freight shipments , update HP accordingly.
- Register jobs accurately and quickly according to B/L
- Update container flow, monitor shipments update Samsung accordingly.
- Coordinate with shipping lines and transport team.
- Answer Email, resolve enquiries, chase and provide documents.
- Responded to inquiries from buyers.
- Edited and proofread documents for accuracy and completeness.
Education
Diploma of E Bussiness -
Hubei University of Technology
Wuhan China09.2005
University Preparation Program - Arts And Education
UNSW
Sydney, NSW02.2013
Skills
- - Proficient in freight forwarding operations, including documentation, customs procedures, and shipment tracking
- - Strong knowledge of import/export regulations and compliance requirements
- - Solid sales expertise, with track record of identifying opportunities and achieving revenue targets
- - Skilled in contract negotiations, make sure great terms and conditions gained for organization
- - Demonstrated ability in cost control, analyzing expenses and implementing cost-saving measures
- - Supportive of supply chain forecasting, assisting in accurately predicting allocations
Timeline
Logistics Coordinator
MNX
12.2023 - Current
Customer Service Specialist
Kerry Logistics Oceania
07.2021 - Current
Customer Service Officer
Kintetsu World Express
03.2016 - 12.2018
Customer Service Representative
Marken Time Critical
06.2015 - 01.2016
Cusoms and Operations Clerk
DB Schenker
01.2014 - 05.2015
Diploma of E Bussiness -
Hubei University of Technology
University Preparation Program - Arts And Education
UNSW
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