Faye Kura Muru
Palmerston,NT
Summary
Accomplished manager with a proven track record at Northern Rise Village Services, enhancing operational efficiency and employee morale through expert crisis management and teamwork. Skilled in compliance monitoring and staff management, I've successfully driven projects to completion, exceeding business goals. My approach combines rigorous business analysis with effective team building, achieving significant improvements in service delivery and customer loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Relief Manager
Northern Rise Village Services
02.2019 - Current
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Chef
Northern Rise Village Services
10.2014 - 02.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Assisted with menu development and planning.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Site Supervisor
Sunnyfield Disability Services
03.2008 - 02.2014
- Resolved issues between employees and customers using company policies.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Developed work schedules for team members to maximize shift coverage.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Enhanced communication between construction management and personnel to facilitate smooth project completion.
- Prioritized and delegated workload based on available materials.
- Oversaw personnel safety and efforts at work site.
- Trained new team members on site policies and procedures.
- Identified and eliminated safety risks through additional training.
- Worked with personnel and managers to meet strict timelines.
- Resolved issues among team members to keep employees on task.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Liaised with subcontractors regarding work progress.
- Implemented best practices and safe operating procedures.
Bartender
Humpty Doo Hotel
04.2006 - 03.2008
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Maintained impeccably clean, attractive and well-stocked bar area.
Bartender
Time & Tide Hotel
05.2000 - 04.2006
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
High School Diploma -
NBSC Manly Selective Campus
North Curl Curl, NSWSkills
- Deposit Preparation
- Payment Processing
- Facility Supervision
- Crisis Management
- Compliance
- Compliance Monitoring
- Incident Reports
- Staff Management
- Budget Management
- Business Administration
- Time management abilities
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Business Analysis and Reporting
- Computer Skills
- Documentation And Reporting
- Performance reviewing
- Needs Assessment
- Team building
- Task Delegation
Certification
RSA
Senior First Aid
Fire Extinguisher & Warden Training
Food Safety Supervisor
High Risk LF Forklift Licence
Cert IV in Disability
Cert III in Commercial Cookery
Timeline
Relief Manager
Northern Rise Village Services
02.2019 - Current
Chef
Northern Rise Village Services
10.2014 - 02.2019
Site Supervisor
Sunnyfield Disability Services
03.2008 - 02.2014
Bartender
Humpty Doo Hotel
04.2006 - 03.2008
Bartender
Time & Tide Hotel
05.2000 - 04.2006
High School Diploma -
NBSC Manly Selective Campus
RSA
Senior First Aid
Fire Extinguisher & Warden Training
Food Safety Supervisor
High Risk LF Forklift Licence
Cert IV in Disability
Cert III in Commercial Cookery
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