Fay Sedef

Ensure in full on time deliveries

Manage back orders through effective communication to all stakeholders

Manage internal warehouse stakeholder communication

Develop and maintain effective transport provider management

Develop and maintain effective internal stakeholder management

Complete all Export documentation

Weekly meetings to ensure export stock is managed

Main point of contact for all exports

•Liaise with Sales, warehouse, transport providers to resolve urgent or critical customer requirements

•Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met

•Identify any delivery inhibitors , incorrect delivery details or customer master detail to minimise customer impact

•Proactively manage returns, redirects and NOR for bulk products

•Schedule bulk requirements & deliveries to ensure cost efficient usage of trucks whilst adhering to current policy and procedures and providing a high level of customer service

•Report any HSSE, Security ,Environmental or Quality incidents as per current policy and procedures

•Manage bulk schedules to maximise cost effective carrier rates

•Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service

•Provide sales support for new bulk customers to ensure smooth on boarding process