Fayrouz Saadi
Melbourne,VIC
Summary
I am a final year Bachelor of Commerce and Global Studies student majoring in Marketing and Government & Policy, with a strong foundation in marketing theory and consumer behaviour. I complement this with work experience in sales and coordination, where I’ve developed a customer centric approach and the ability to translate insights into actionable outcomes. As the Co-Founder, Vice President, and Social Media Coordinator of LTUMENAS, I have created culturally relevant content and contributed to digital campaigns that drive engagement across platforms such as Tiktok and Instagram. I am eager to contribute analytical and creative thinking in a graduate program or role while further developing my capabilities in strategic and data driven marketing.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Campus Experience Coordinator
Contour
Melbourne, VIC
12.2025 - Current
- Engaged with diverse customers to recommend tailored education and tutoring packages aligned with individual needs, goals, and preferences, enhancing student satisfaction.
- Liaised across departments to address key issues and client concerns, resolving customer complaints effectively while ensuring high service standards for exceptional customer experience.
- Coordinated daily operations by completing assigned tasks, delegating responsibilities, and managing administrative functions such as email correspondence, outbound calls, printing, and preparation of classroom and meeting materials.
- Collaborated with senior management through internal communication channels to propose process improvements that enhanced workflow efficiency for the service team.
- Supported the marketing team by contributing ideas and recommendations for upcoming social media content.
Guest Experience & Sales Assistant
Timezone and Zone Bowling
Braybrook, VIC
07.2023 - 03.2026
- Delivered engaging, customer-focused experiences in a fast-paced entertainment venue, enhancing customer satisfaction and brand perception.
- Drove the branch's revenue through constant upselling of seasonal packages and promotions, tailoring recommendations based on customer needs.
- Analyzed customer preferences and purchasing behaviors through daily interactions with a diverse customer base to enhance service delivery.
- Managed internal bookings and POS systems accurately while servicing multiple channels including bowling, attractions, and arcade.
- Supported operational efficiency by consistently adapting and supporting high demand periods whilst collaborating across teams to maintain smooth service delivery.
- Resolved various situations professionally, enhancing communication and conflict resolution skills.
Education
Bachelor of Commerce And Bachelor of Global Studies - Marketing, Government And Policy, Economics
La Trobe University
Victoria12-2026
VCE -
Braybrook Secondary College
Braybrook, Victoria12-2022
Skills
- Customer service
- Cash handling and POS proficiency
- Upselling and product recommendations
- Complaint handling and conflict resolution
- Strong communication
- Fast and accurate multitasking
- Time management and reliability
- Adaptability in fast paced environments
- Team collaboration
- High attention to detail
- Positive and proactive attitude
Certification
- Certificate II & III for VCE VET Community Services
- ABCN Focus Leadership Program
- Valid Working with Children Check, 11/30/28
References
Fayrouz Saadi, 0403 110 200, ffsaadi24@gmail.com
Key Competencies
Friendly customer service, Cash handling and POS proficiency, Upselling and product recommendations, Complaint handling and conflict resolution, Strong communication, Fast and accurate multitasking, Time management and reliability, Adaptability in fast paced environments, Team collaboration, High attention to detail, Positive and proactive attitude
Timeline
Campus Experience Coordinator
Contour
12.2025 - Current
Guest Experience & Sales Assistant
Timezone and Zone Bowling
07.2023 - 03.2026
Bachelor of Commerce And Bachelor of Global Studies - Marketing, Government And Policy, Economics
La Trobe University
VCE -
Braybrook Secondary College