Fayzeh El Ghandour
Meadow Heights,Australia
Summary
Dynamic leader and entrepreneur with a proven track record in small business operations and customer relations, notably at Glammed by F Beauty Salons. Excelled in relationship building and business management, significantly enhancing customer satisfaction and repeat business. Skilled in cleanliness and sanitation, coupled with strong communication abilities, I drive results and foster positive environments.
Overview
4
4
years of professional experience
Work History
Owner and Founder
Glammed by F Beauty Salons
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Sanitized makeup tools to avoid spread of infection.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Conducted consultations to understand client's desired look.
- Increased repeat customer rates by providing exceptional service and makeup application lessons during consultations.
Waitress
Acai Addict
07.2024 - 10.2024
- Consistently exceeded performance targets set by management for upselling promotions and special offers on desserts.
- Received numerous compliments from guests for outstanding service and attentiveness, contributing to positive online reviews and increased business.
- Maintained a clean and organized dessert station, adhering to strict hygiene standards and food safety regulations.
- Proactively up-sold premium dessert options, leading to an increase in average check size for the establishment.
Waitress
Royal Stacks Essendon
02.2024 - 05.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
Tutor Volunteer
Islamic Society Victoria
03.2024 - 04.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in english and math subjects by reviewing students' textbooks and materials.
- Cultivated an inclusive classroom environment where all students felt valued and respected, promoting peer-to-peer support networks.
- Expanded students'' critical thinking skills by incorporating real-world examples into lessons.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Enhanced student comprehension by employing innovative teaching methods and tools.
Assistant Manager
My Mates Pizza Meadow Heights
02.2022 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Waitress
Royal Stacks Brunswick
05.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Assisted in training new staff members on proper burger-making techniques, ensuring consistency across the team.
- Consistently followed food safety guidelines to maintain a safe and sanitary workspace for all employees.
Education
Bachelor of Law And Business -
La Trobe University
Melbourne, VIC02-2030
High School Diploma -
Australian Internațional Academy of Education
Melbourne, VIC11-2024
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business launch
- Strong communication skills
- Excellent customer service
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Fashion
- Gym Workouts
- Swimming
Timeline
Waitress
Acai Addict
07.2024 - 10.2024
Owner and Founder
Glammed by F Beauty Salons
06.2024 - Current
Tutor Volunteer
Islamic Society Victoria
03.2024 - 04.2024
Waitress
Royal Stacks Essendon
02.2024 - 05.2024
Assistant Manager
My Mates Pizza Meadow Heights
02.2022 - 12.2023
Waitress
Royal Stacks Brunswick
05.2021 - 12.2021
Bachelor of Law And Business -
La Trobe University
High School Diploma -
Australian Internațional Academy of Education
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