Fayzeh Ghandour
Melbourne,VIC
Summary
Highly motivated and customer-focused professional with a passion for the automotive industry. Experienced in delivering exceptional customer service, sales, and administrative support. I exceed at building strong client relationships, understanding customer needs, and contributing to a high-performance team. Seeking an opportunity at Audi Centre Richmond to apply my skills and enthusiasm in a premium automotive environment.
Overview
4
4
years of professional experience
Work History
Owner of Beauty Salon
Glammed by F Beauty Studios
06.2024 - Current
- Founded and managed a successful beauty studio, providing high-quality beauty services to a diverse clientele.
- Oversaw all aspects of business operations, including marketing, financial management, and customer relations.
- Developed strong client relationships, resulting in repeat business and positive word-of-mouth referrals.
- Trained and mentored staff to maintain high service standards and customer satisfaction.
- Implemented social media marketing strategies to increase brand awareness and attract new clients.
Restaurant Manager
My Mates Pizza
06.2022 - 10.2024
- Oversaw daily operations, ensuring smooth service and high customer satisfaction.
- Managed a team of 15 staff members, providing training, support, and leadership to maintain efficiency and quality standards.
- Handled inventory management, ordering supplies, and reducing waste to optimize cost control.
- Developed and implemented marketing strategies to increase sales.
- Resolved customer inquiries and complaints, ensuring a positive dining experience.
- Maintained financial records, processed payments, and managed cash handling procedures.
- Built strong relationships with suppliers and local businesses to enhance community engagement.
Waitress
Royal Stacks
08.2021 - 04.2022
- Provided high-quality customer service in a fast-paced hospitality environment.
- Assisted in food preparation, order assembly, and maintaining cleanliness in compliance with health and safety standards.
- Managed cash handling, and processed payments
- Worked collaboratively with team members to ensure smooth daily operations and customer satisfaction.
- Addressed customer inquiries and resolved issues to enhance their dining experience.
- Assisted with inventory checks and restocking to maintain product availability.
Education
Bachelor of Business - Marketing
La Trobe University
Bundoora, VIC11-2029
High School Diploma -
Australian Internațional Academy
Melbourne, VIC11-2024
Skills
- Exceptional Customer Service & Communication – Skilled in providing outstanding client interactions and ensuring customer satisfaction
- Sales & Negotiation Expertise – Proficient in identifying customer needs and delivering tailored solutions to drive sales
- Business Management & Entrepreneurship – Experienced in managing business operations, financial oversight, and strategic planning
- Leadership & Team Development – Skilled in training, mentoring, and leading teams to achieve high performance and efficiency
- Problem-Solving & Conflict Resolution – Capable of addressing challenges proactively and implementing effective solutions
- Attention to Detail & Organizational Skills – Highly detail-oriented with strong administrative and operational abilities
- Automotive Product Knowledge – Passionate about luxury vehicles and well-versed in their features, specifications, and industry trends
Languages
Arabic
Professional Working
Timeline
Owner of Beauty Salon
Glammed by F Beauty Studios
06.2024 - Current
Restaurant Manager
My Mates Pizza
06.2022 - 10.2024
Waitress
Royal Stacks
08.2021 - 04.2022
Bachelor of Business - Marketing
La Trobe University
High School Diploma -
Australian Internațional Academy
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