Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Faz Baloch

Faz Baloch

Prestons,NSW

Summary

Results-driven Quality Control Inspector with expertise in quality assurance and critical thinking, honed at Freshways. Proven track record in enhancing product quality through meticulous inspections and effective communication. Skilled in utilizing calibration techniques and fostering collaboration to resolve quality issues, ensuring compliance and customer satisfaction.

Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Control Inspector

Freshways
01.2022 - 03.2024
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Provided technical support to production personnel.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
  • Utilized quality control software to track and analyze product data.
  • Investigated customer complaints to take necessary corrective actions.

Customer Service Representative

24 Convenience Barn
01.2022 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Accounts Receivable Clerk

PWD
07.2019 - 11.2021
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.

Education

Masters of Project Management - Project Management

BPP University
London
10-2023

BBA - Marketing Management

University of South Asia
Lahore,Pakistan
02-2021

Skills

  • Quality assurance
  • Safety protocols
  • Critical thinking
  • Attention to detail
  • Product inspection
  • Visual inspections
  • Calibration techniques
  • Material testing
  • Mastery of quality processes
  • Forms management
  • Compliance enforcement
  • Sampling protocols

Certification

First Aid Certificate


Food and Safety Level 1 and 2 COSHH


MS Office - Word, Powerpoint, Excel


Cloud Architect Certificate


Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Quality Control Inspector

Freshways
01.2022 - 03.2024

Customer Service Representative

24 Convenience Barn
01.2022 - 06.2022

Accounts Receivable Clerk

PWD
07.2019 - 11.2021

Masters of Project Management - Project Management

BPP University

BBA - Marketing Management

University of South Asia

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Faz Baloch