Fazel Heidari
Summary
Highly efficient Team Member and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Committed to customer satisfaction and experienced in customer service.
Overview
1
1
year of professional experience
Work History
Crew Member
KFC
01.2023 - Current
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Member
MIDDY'S LAVERTON
06.2023 - 08.2023
- Detailed In stock packing and delivery with a demonstrated ability to accurately and efficiently fulfill orders ensuring timely and error-free delivery to customers
- Proficient in utilising inventory management systems and operating store equipment to locate, select, and pack items, optimizing workflow and productivity
- Strong organisational skills and a keen eye for quality control, consistently maintaining high standards of order accuracy and ensuring products are properly packaged for safe transportation
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Customer Service & Cashier
PIZZA KINGS
02.2023 - 04.2023
- Experienced in cashier and customer service with a proved track record of customer satisfaction
- Strong understanding of skills required in fast and busy workplaces, enabling effective communication and teamwork skills
- Skilled in adapting to busy workplaces as well as working under pressure with no struggle
- Ready to work and implement new skills in any workplace with motivation to make customers happy
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
Education
CERT II IN ELECTROTECHNOLOGY - Electrical
The Gordon
Werribee, VIC11.2024
Year 12 - VCE VM
Wyndham Central College
Werribee, VIC11.2024
Skills
- Communication/ Public Speaking
- Software skills (Microsoft - Excel, Word, One Drive, Power-point, Python)
- Multilingual (Arabic)
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
Timeline
Team Member
MIDDY'S LAVERTON
06.2023 - 08.2023
Customer Service & Cashier
PIZZA KINGS
02.2023 - 04.2023
Crew Member
KFC
01.2023 - Current
CERT II IN ELECTROTECHNOLOGY - Electrical
The Gordon
Year 12 - VCE VM
Wyndham Central College
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