Fazle Rabbi
Braybrook,VIC
Summary
Compassionate Disability Support Worker with a dedicated commitment and a unique background shaped by personal experiences with mental health challenges, intellectual disabilities, and caring for a child with developmental delay and ADHD.
I am focused on fostering independence and creating secure environments for disabled individuals. As an active member of Carers Victoria, I regularly participate in scheduled workshops. I also attend occasional Westgate and Laverton support group meetings, offering valuable insights.
I boast a robust professional network, collaborating seamlessly with occupational therapists, psychologists, practitioners, therapists, NDIS, and support coordinators. My unwavering passion is amplifying the voices of mental health consumers to enhance their quality of life through informed and holistic care. I am excited to bring this dedication and diverse experience to the role of a disability support worker, contributing to creating a more inclusive and supportive community.
Overview
4
4
years of professional experience
Work History
Consumer Advisor
Mercy Mental Hospital
12.2019 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Provide feedback on consumer information, such as leaflets, brochures and posters
- Participate in a survey, workshop, focus group or community consultation
Skills
- Compassion
- Patience
- Time management
- Accredited Mental Health First Aider
- Close attention to detail
- Active listener
- Good computer knowledge
- Meditation Yoga and physical workout knowledge
Lived in Experience
Major depressive disorder
Post natal depression
Intellectual disability
Developmental delay & Mild ADHD
Training and Certification
- First Aid
-HLTAID009 Provide cardiopulmonary resuscitation
-HLTAID010 Provide basic emergency life support
-HLTAID011 Provide First Aid
- Successfully completed a two-Day Course on Mental Health First Aid Aboriginal Cultural Awareness organised by Carers Victoria and Australian Red Cross
- Attended a full day workshop on Accidental Counsellor organised by Elite Counselling & Consulting, Victoria on 2nd December 2021
- Attended a training program on Fundamentals of Adverse Patient Safety Events Review workshop organised by SaferCare, Victoria
- Attended a full day training on Root cause Analysis and action (RCA2) organised by SaferCare, Victoria
- Attended a workshop on Carer Wellbeing and Connection program organised by Carers Victoria, Australia
- Completed a course on Discrimination Prevention organised by Mercy health, Australia
- Completed a course on Infection Control organised by Mercy health, Australia
- Completed a course on Aboriginal Cultural Awareness organised by Mercy health, Australia
Timeline
Consumer Advisor
Mercy Mental Hospital
12.2019 - Current
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