Fazlullah Rahim Zada
Box Hill
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Uber Partner
Self-employeed
01.2024 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Developed deep knowledge of local routes and area destinations.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Helped passengers with luggage, collected fares and politely answered questions.
Gardener
Self Employed Services
01.2020 - Current
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
Assistant Manager
Rug World
01.2013 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Manager Kebab Lab
Self-employeed
01.2011 - 12.2017
- Ranked as most effective in CSR out of 20 representatives.
- Developed and implemented a rewards programme to give back to the community, effectively donating $5000 annually.
- Created four new processes and systems for increasing customer service satisfaction.
- Improved retention by 20% through new product suggestions to customers requesting service cancellations.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Skills
- CRM proficient
- Excellent customer care
- Methodical multitasking
- Outstanding verbal and written communication
- Complaint resolution
- Strategic sales knowledge
- Relationship-building
- Extremely organised
- Sales expertise
- Punctuality
- Situational awareness
- Passenger transportation
- Problem-solving
- Time management
- Safe driving
Timeline
Uber Partner
Self-employeed
01.2024 - Current
Gardener
Self Employed Services
01.2020 - Current
Assistant Manager
Rug World
01.2013 - Current
Manager Kebab Lab
Self-employeed
01.2011 - 12.2017
Similar Profiles
Yazmin OchoaYazmin Ochoa
Private Home Care Provider at Self-employeedPrivate Home Care Provider at Self-employeed
CHRISTINA FANGCHRISTINA FANG
Freelance Web Developer at Self-employeedFreelance Web Developer at Self-employeed
Shaleigh ReedShaleigh Reed
Home Maker at Self-employeedHome Maker at Self-employeed
Theresa ParsonsTheresa Parsons
Caregiver at Self-employeedCaregiver at Self-employeed
Rebecca SaundersRebecca Saunders
Director at Koodak Australia Pty LtdDirector at Koodak Australia Pty Ltd