Farzad Ali Zada
Melbourne
Summary
Dynamic Customer Service Manager with a proven track record at Baker Boys Bakery, excelling in problem-solving and customer relations. Successfully reduced complaints through proactive solutions and fostered a collaborative team environment. I trained associates to enhance service quality, ensuring customer satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Baker Boys Bakery
01.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed and lead a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Handled basic bookkeeping and cash management responsibilities
Education
High School Diploma -
Gleneagles Secondary College
Endeavour Hills, VIC12-2023
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Sales proficiency
Timeline
Customer Service Manager
Baker Boys Bakery
01.2018 - Current
High School Diploma -
Gleneagles Secondary College
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