Summary
Overview
Work History
Education
Skills
Timeline
Generic

Farzad Ali Zada

Melbourne

Summary

Dynamic Customer Service Manager with a proven track record at Baker Boys Bakery, excelling in problem-solving and customer relations. Successfully reduced complaints through proactive solutions and fostered a collaborative team environment. I trained associates to enhance service quality, ensuring customer satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Baker Boys Bakery
01.2018 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed and lead a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Handled basic bookkeeping and cash management responsibilities

Education

High School Diploma -

Gleneagles Secondary College
Endeavour Hills, VIC
12-2023

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relations
  • Sales proficiency

Timeline

Customer Service Manager

Baker Boys Bakery
01.2018 - Current

High School Diploma -

Gleneagles Secondary College
Farzad Ali Zada