Yifei Hechen
Customer Support Agent
Melbourne
Summary
Personable and organized with strong multitasking and communication abilities, ideal for coordinating behind-the-scenes activities. Possesses foundational knowledge of stage management practices and expertise in scheduling and task delegation. Capable of ensuring smooth production processes and enhancing overall performance quality.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Server
Saki Japanese Restaurant
Melbourne, Australia
09.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Stage Manager
Dreamaker Beijing
Beijing
03.2021 - 02.2022
- Organized auditions and callbacks, streamlining the casting process for productions.
- Contributed to a safe working environment by maintaining proper backstage protocols and procedures.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Assisted in increasing production efficiency by managing rehearsal schedules and coordinating communication between departments.
- Coordinated paperwork for stage manager and production team.
Assistant Creative Director
2000RSK
Hangzhou
09.2023 - 02.2025
- Implemented design best practices to create visually appealing collateral that effectively communicated key messages.
- Streamlined workflow processes to improve efficiency in the creative department, resulting in timely project completions.
- Conducted market research and analyzed industry trends to inform strategic direction for creative initiatives.
- Led brainstorming sessions aimed at generating fresh ideas for new campaigns or revitalizing existing ones.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Developed the brand website and its designs.
Education
Bachlor of Music - Music Production
Australia Institute of Music
Melbourne 04.2001 -
High School Diploma -
Balwyn High School
Melbourne 04.2001 -
Skills
Advertising principles
Conceptual thinking
Internal communications
CRM management
Agency coordination
Video editing
Visual storytelling
Sales support
Marketing communications
Music composition
Audio mastering
Sound design
Digital audio workstations
Timeline
Assistant Creative Director
2000RSK
09.2023 - 02.2025
Assistant Stage Manager
Dreamaker Beijing
03.2021 - 02.2022
Server
Saki Japanese Restaurant
09.2018 - 11.2019
Bachlor of Music - Music Production
Australia Institute of Music
04.2001 -
High School Diploma -
Balwyn High School
04.2001 -