Yifei Hechen
Customer Support Agent
Melbourne
Summary
Personable and organized with strong multitasking and communication abilities, ideal for coordinating behind-the-scenes activities. Possesses foundational knowledge of stage management practices and expertise in scheduling and task delegation. Capable of ensuring smooth production processes and enhancing overall performance quality.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Server
Saki Japanese Restaurant
09.2018 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assistant Stage Manager
Dreamaker Beijing
03.2021 - 02.2022
- Organized auditions and callbacks, streamlining the casting process for productions.
- Contributed to a safe working environment by maintaining proper backstage protocols and procedures.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Assisted in increasing production efficiency by managing rehearsal schedules and coordinating communication between departments.
- Coordinated paperwork for stage manager and production team.
Assistant Creative Director
2000RSK
09.2023 - 02.2025
- Implemented design best practices to create visually appealing collateral that effectively communicated key messages.
- Streamlined workflow processes to improve efficiency in the creative department, resulting in timely project completions.
- Conducted market research and analyzed industry trends to inform strategic direction for creative initiatives.
- Led brainstorming sessions aimed at generating fresh ideas for new campaigns or revitalizing existing ones.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Developed the brand website and its designs.
Education
Bachlor of Music - Music Production
Australia Institute of Music
Melbourne 04.2001 -
High School Diploma -
Balwyn High School
Melbourne 04.2001 -
Skills
Advertising principles
Timeline
Assistant Creative Director
2000RSK
09.2023 - 02.2025
Assistant Stage Manager
Dreamaker Beijing
03.2021 - 02.2022
Server
Saki Japanese Restaurant
09.2018 - 11.2019
Bachlor of Music - Music Production
Australia Institute of Music
04.2001 -
High School Diploma -
Balwyn High School
04.2001 -
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