Belinda Tonna
36/13-19 Pastoral Circuit, Pemulwuy
Summary
Enthusiastic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Vim's Malaysian Restaurant and other employment experience. Proven ability to enhance guest experiences through clear communication, prompt service and attention to detail, while maintaining a well-organised front-of-house environment and staying connected to the back-of-house staff as required, to ensure customer satisfaction.
Overview
16
16
years of professional experience
Work History
Front of House Team Member
Vim's Malaysian Restaurant
09.2021 - 07.2023
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Cleaned and set the tables, organise cutlery and glassware, bottles of cold water, fridge stock, menu and booking preparation.
- Offer warm and friendly greeting to customers both over the phone and in person.
- Took orders over the phone and in person promptly and in a time appropriate manner according to customer arrival.
- Have strong knowledge of menu and special board offerings, offering recommendations that catered to individual guest preferences as requested.
- Communicated orders and dietary requirements to kitchen staff in a clear and prompt manner. Assist with the serving of ready-to-go entrees where possible.
- Maintained general and organisation of front-of-house.
- Responded to or escalated (where necessary) customer complaints for review and correction.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Completed cash and EFT transactions, and accepted online food app orders to assist kitchen staff.
- Developed rapport with regular guests, encouraging repeat business and loyalty.
Administration Officer
Various
01.2009 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Maintained personnel records and updated internal databases to support document management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
Education
Terra Sancta College
Schofields, NSW12-2008
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Phone etiquette
- Professional appearance
- Attention to detail
- Time management
- Clear communication
- Health and safety
- Waitstaff etiquette
Timeline
Front of House Team Member
Vim's Malaysian Restaurant
09.2021 - 07.2023
Administration Officer
Various
01.2009 - Current
Terra Sancta College
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