Febin Amir
Tarneit,Australia
Summary
Results-oriented business analyst with 14+ years of IT experience which includes product development, roadmap planning, and cross-functional collaboration. Proven track record in driving product vision and execution from ideation to launch, utilizing data insights and customer feedback to develop clinical software solutions. Seeking a Product Manager role to enhance career goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
Telstra Health
Melbourne, Australia
12.2021 - Current
- Defined product vision and strategy for multiple digital products (Clinical Manager, CareKeeper) to align with company goals, driving product innovation and strategic growth.
- Increased market share and strengthened Telstra Health’s market leadership by enhancing user experience for MedMobile and CareKeeper, leading to higher customer satisfaction and retention.
- Launched the CareKeeper product, resulting in a significant increase in user adoption and annual revenue growth for the Primary, Aged, and Community Care division. CareKeeper was recognized as the iAwards Merit Winner in 2022.
- Developed and maintained strategic product roadmaps for Clinical Manager and CareKeeper, incorporating market research, customer feedback, and business priorities.
- Led the integration of My Health Record into the Clinical Manager platform, ensuring compliance with government regulations and enhancing product value for healthcare providers.
- Built strong client relationships to elicit requirements, solve complex problems, and deliver tailored product solutions using a strategic and organized approach.
- Collaborated closely with stakeholders (e.g., government entities, Product Managers, Delivery Leaders, and Technical Leads) to identify pain points, prioritize features, and deliver high-impact solutions.
- Partnered with UX designers to validate concepts and incorporate user feedback, refining product features to enhance usability and satisfaction.
- Translated complex technical requirements into actionable tasks, established clear acceptance criteria, and ensured team alignment on sprint and release goals.
- Created, prioritized, and managed the product backlog, setting clear sprint and release objectives to optimize development workflows.
- Led cross-functional Agile teams using Scrum methodologies, successfully delivering new features and product enhancements on time and within scope.
- Established milestone criteria within the product roadmap to measure development progress and ensure delivery against strategic targets.
- Conducted regular product demos and sprint reviews to align stakeholders, communicate progress, and integrate continuous feedback for iterative improvements.
- Developed comprehensive product documentation (feature notifications, technical specifications) to inform internal teams and clients of upcoming releases.
- Analyzed product metrics and performance data to inform strategic decisions, identify improvement areas, and ensure alignment with business goals.
- Maintained positive vendor relationships to support product development and foster strong partnerships.
Test Lead
Planit testing
Melbourne, Australia
02.2019 - 12.2021
- Analyzed business requirements and processes through document reviews, stakeholder interviews, and workshops, ensuring comprehensive understanding and alignment of testing activities.
- Developed detailed test plans for regression and user acceptance testing (UAT) to validate functionality and ensure product quality.
- Led a seven-member offshore team, managing integration testing for in-house products and coordinating with external third-party integrations to ensure seamless functionality.
- Reproduced and resolved high-priority production issues reported by clients, collaborating closely with development teams to implement fixes.
- Reviewed and enhanced regression test cases, increasing coverage and maintainability to improve overall testing efficiency.
- Identified, assessed, and mitigated product and project risks, ensuring proactive issue resolution and minimizing impact on delivery timelines.
- Actively participated in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives, contributing to continuous improvement as a key member of the Scrum team.
- Gathered UAT feedback from clients through structured interviews, helping prioritize business requirements and guide development focus.
- Created detailed user stories with clear acceptance criteria for development teams, ensuring alignment on feature delivery.
- Facilitated domain training sessions using visual aids (e.g., Lucid Charts, Whimsical) to upskill team members and enhance cross-functional understanding.
- Utilized Microsoft Azure DevOps for test case management, defect tracking, and workflow optimization.
- Conducted compatibility testing across various platforms, including Internet Explorer, Edge, Chrome, iOS, Windows 10, and Android devices.
- Received peer recognition awards for delivering high-quality work and exceeding project expectations.
- Successfully delivered high-risk medication administration projects for residential aged care facilities using mobile and web applications.
- Delivered multiple high-impact product releases under tight deadlines, supporting COVID-19 response initiatives by identifying infected residents and meeting government compliance requirements.
- Led workshops and training sessions to onboard new team members and support project delivery.
- Facilitated vendor integration discussions, driving successful collaboration and integration with client applications.
- Delivered Datawarehouse reporting capabilities, enabling enhanced data analytics and insights for business stakeholders.
Senior Test Analyst
Planit testing
Melbourne, Australia
03.2015 - 02.2019
- Led a mid-sized test team to prioritize and execute test cases, create test summary reports, and conduct Agile ceremonies.
- Supported successful product launches through comprehensive end-to-end testing and quality assurance for all features and components.
- Developed and managed test plans, schedules, and status reports, ensuring alignment with project timelines and quality standards.
- Authored and maintained UAT, functional, and end-to-end test cases, enhancing test coverage and documentation.
- Created complex SQL queries for data extraction and analysis to validate software performance and integrity.
- Utilized HP ALM for test case management, execution, defect tracking, and analysis.
- Reviewed configuration and design documents to identify testing requirements and ensure comprehensive test coverage.
- Collaborated with cross-functional teams (Developers, Operations, Project Managers) to gather requirements, align testing strategies, and resolve technical issues.
- Facilitated defect triage meetings with project directors and business SMEs, prioritizing critical bugs to streamline issue resolution.
- Conducted stakeholder discussions to clarify business requirements, address gaps, and ensure delivery of high-quality solutions.
- Led candidate interviews and coordinated within the onsite team for project staffing and support.
- Delivered multiple product releases, including the Clinical Manager product and high-profile projects such as CBM 8.3 for the Transport Accident Commission (TAC) and the Victorian Commission for Gambling and Liquor Regulation.
Senior Test Analyst
Cognizant Technology Solutions, CTS
Bangalore, India
07.2013 - 12.2014
- Developed, executed, and optimized automated regression test suites using Selenium WebDriver and Fitnesse, alongside manual testing.
- Led a mid-sized test team, prioritizing test cases, generating test summary reports, and conducting Agile ceremonies.
- Created and managed test plans, schedules, and defect reports for comprehensive testing of client applications.
- Logged and tracked defects through JIRA, ensuring timely resolution and quality assurance.
- Authored complex SQL queries to collect and analyze data for software evaluation and validation.
- Utilized HP ALM for test case management, execution, and defect tracking.
- Identified test scenarios from XML Schema Definition documents to enhance test coverage.
- Collaborated with cross-functional teams (Developers, Project Managers, and Operations) to gather requirements, conduct Scrum meetings, and address testing gaps.
- Conducted candidate interviews and facilitated resource planning for onsite and offshore teams.
- Completed successful PoCs for Telstra Online Shop and charter.net, converting them into full project opportunities.
- Tested REST-based web services for Quickbooks, enabling secure data access and integration with cloud services.
- Received multiple client recognitions for excellence in regression testing and release management.
- Created video training modules, reducing new hire onboarding time from 2 weeks to 2 days.
Test Analyst
Cognizant Technology Solutions
Bangalore, India
01.2009 - 01.2013
- Prepared, reviewed, and executed test cases for system and integration testing, including test scripts, defect reports, and regression tests.
- Performed software quality assurance for complex insurance products, ensuring compliance with client standards.
- Developed and managed manual test cases for regression testing using HP Quality Center (QC).
- Implemented SDLC/STLC processes for configuration management and system testing to optimize project workflows.
- Collaborated with Business Analysts, Delivery Leads, and vendor teams to gather requirements, resolve issues, and facilitate cross-team communication.
- Conducted technical workshops on testing methodologies to enhance team knowledge and capabilities.
- Led end-to-end testing for QuickBooks desktop application, ensuring successful installation across various operating systems.
- Tested and released GEICO Atlas Auto Insurance (Guidewire Claim Center), supporting claims processing for insurance agents.
- Contributed to successful release of the ‘ServiceNow’ ITIL web-based application for managing IT service requests.
- Received client and company recognition for exemplary performance in regression testing and delivery of high-quality releases.
- Mentored internal and external team members, enhancing skillsets and improving overall team performance.
Education
Bachelor of Information Technology - Software testing, Computer Programming
Cochin University of Science and Technology (CUSAT)
01.2009
Skills
- Product Vision & Strategy
- Roadmap Planning
- Product Lifecycle Management
- Cross-functional Team Leadership
- Agile/Scrum Methodologies
- Customer Research & Insights
- Stakeholder Management
- Product Backlog Management
- Data Analysis
- Requirements Gathering
- User Story Creation
- Product Launch & Go-to-Market
Certification
- ISQi Certified Agile Essentials (CAEFL)
- International Software Testing Qualifications Board (ISTQB) – Advanced test analyst
- ISTQB Foundation certified professional
- Cognizant certified professional in ISTQB, software fundamentals, general & life insurance and CSQA.
- Red Hat Certified Engineer (RHCE)
References
Provided upon request
Timeline
Business Analyst
Telstra Health
12.2021 - Current
Test Lead
Planit testing
02.2019 - 12.2021
Senior Test Analyst
Planit testing
03.2015 - 02.2019
Senior Test Analyst
Cognizant Technology Solutions, CTS
07.2013 - 12.2014
Test Analyst
Cognizant Technology Solutions
01.2009 - 01.2013
Bachelor of Information Technology - Software testing, Computer Programming
Cochin University of Science and Technology (CUSAT)