Febin Amir
Tarneit,Australia
Summary
Results-oriented business analyst with 14+ years of IT experience which includes product development, roadmap planning, and cross-functional collaboration. Proven track record in driving product vision and execution from ideation to launch, utilizing data insights and customer feedback to develop clinical software solutions. Seeking a Product Manager role to enhance career goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
Telstra Health
12.2021 - Current
- Defined product vision and strategy for multiple digital products (Clinical Manager, CareKeeper) to align with company goals, driving product innovation and strategic growth.
- Increased market share and strengthened Telstra Health’s market leadership by enhancing user experience for MedMobile and CareKeeper, leading to higher customer satisfaction and retention.
- Launched the CareKeeper product, resulting in a significant increase in user adoption and annual revenue growth for the Primary, Aged, and Community Care division. CareKeeper was recognized as the iAwards Merit Winner in 2022.
- Developed and maintained strategic product roadmaps for Clinical Manager and CareKeeper, incorporating market research, customer feedback, and business priorities.
- Led the integration of My Health Record into the Clinical Manager platform, ensuring compliance with government regulations and enhancing product value for healthcare providers.
- Built strong client relationships to elicit requirements, solve complex problems, and deliver tailored product solutions using a strategic and organized approach.
- Collaborated closely with stakeholders (e.g., government entities, Product Managers, Delivery Leaders, and Technical Leads) to identify pain points, prioritize features, and deliver high-impact solutions.
- Partnered with UX designers to validate concepts and incorporate user feedback, refining product features to enhance usability and satisfaction.
- Translated complex technical requirements into actionable tasks, established clear acceptance criteria, and ensured team alignment on sprint and release goals.
- Created, prioritized, and managed the product backlog, setting clear sprint and release objectives to optimize development workflows.
- Led cross-functional Agile teams using Scrum methodologies, successfully delivering new features and product enhancements on time and within scope.
- Established milestone criteria within the product roadmap to measure development progress and ensure delivery against strategic targets.
- Conducted regular product demos and sprint reviews to align stakeholders, communicate progress, and integrate continuous feedback for iterative improvements.
- Developed comprehensive product documentation (feature notifications, technical specifications) to inform internal teams and clients of upcoming releases.
- Analyzed product metrics and performance data to inform strategic decisions, identify improvement areas, and ensure alignment with business goals.
- Maintained positive vendor relationships to support product development and foster strong partnerships.
Test Lead
Planit testing
02.2019 - 12.2021
- Analyzed business requirements and processes through document reviews, stakeholder interviews, and workshops, ensuring comprehensive understanding and alignment of testing activities.
- Developed detailed test plans for regression and user acceptance testing (UAT) to validate functionality and ensure product quality.
- Led a seven-member offshore team, managing integration testing for in-house products and coordinating with external third-party integrations to ensure seamless functionality.
- Reproduced and resolved high-priority production issues reported by clients, collaborating closely with development teams to implement fixes.
- Reviewed and enhanced regression test cases, increasing coverage and maintainability to improve overall testing efficiency.
- Identified, assessed, and mitigated product and project risks, ensuring proactive issue resolution and minimizing impact on delivery timelines.
- Actively participated in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives, contributing to continuous improvement as a key member of the Scrum team.
- Gathered UAT feedback from clients through structured interviews, helping prioritize business requirements and guide development focus.
- Created detailed user stories with clear acceptance criteria for development teams, ensuring alignment on feature delivery.
- Facilitated domain training sessions using visual aids (e.g., Lucid Charts, Whimsical) to upskill team members and enhance cross-functional understanding.
- Utilized Microsoft Azure DevOps for test case management, defect tracking, and workflow optimization.
- Conducted compatibility testing across various platforms, including Internet Explorer, Edge, Chrome, iOS, Windows 10, and Android devices.
- Received peer recognition awards for delivering high-quality work and exceeding project expectations.
- Successfully delivered high-risk medication administration projects for residential aged care facilities using mobile and web applications.
- Delivered multiple high-impact product releases under tight deadlines, supporting COVID-19 response initiatives by identifying infected residents and meeting government compliance requirements.
- Led workshops and training sessions to onboard new team members and support project delivery.
- Facilitated vendor integration discussions, driving successful collaboration and integration with client applications.
- Delivered Datawarehouse reporting capabilities, enabling enhanced data analytics and insights for business stakeholders.
Senior Test Analyst
Planit testing
03.2015 - 02.2019
- Led a mid-sized test team to prioritize and execute test cases, create test summary reports, and conduct Agile ceremonies.
- Supported successful product launches through comprehensive end-to-end testing and quality assurance for all features and components.
- Developed and managed test plans, schedules, and status reports, ensuring alignment with project timelines and quality standards.
- Authored and maintained UAT, functional, and end-to-end test cases, enhancing test coverage and documentation.
- Created complex SQL queries for data extraction and analysis to validate software performance and integrity.
- Utilized HP ALM for test case management, execution, defect tracking, and analysis.
- Reviewed configuration and design documents to identify testing requirements and ensure comprehensive test coverage.
- Collaborated with cross-functional teams (Developers, Operations, Project Managers) to gather requirements, align testing strategies, and resolve technical issues.
- Facilitated defect triage meetings with project directors and business SMEs, prioritizing critical bugs to streamline issue resolution.
- Conducted stakeholder discussions to clarify business requirements, address gaps, and ensure delivery of high-quality solutions.
- Led candidate interviews and coordinated within the onsite team for project staffing and support.
- Delivered multiple product releases, including the Clinical Manager product and high-profile projects such as CBM 8.3 for the Transport Accident Commission (TAC) and the Victorian Commission for Gambling and Liquor Regulation.
Senior Test Analyst
Cognizant Technology Solutions, CTS
07.2013 - 12.2014
- Developed, executed, and optimized automated regression test suites using Selenium WebDriver and Fitnesse, alongside manual testing.
- Led a mid-sized test team, prioritizing test cases, generating test summary reports, and conducting Agile ceremonies.
- Created and managed test plans, schedules, and defect reports for comprehensive testing of client applications.
- Logged and tracked defects through JIRA, ensuring timely resolution and quality assurance.
- Authored complex SQL queries to collect and analyze data for software evaluation and validation.
- Utilized HP ALM for test case management, execution, and defect tracking.
- Identified test scenarios from XML Schema Definition documents to enhance test coverage.
- Collaborated with cross-functional teams (Developers, Project Managers, and Operations) to gather requirements, conduct Scrum meetings, and address testing gaps.
- Conducted candidate interviews and facilitated resource planning for onsite and offshore teams.
- Completed successful PoCs for Telstra Online Shop and charter.net, converting them into full project opportunities.
- Tested REST-based web services for Quickbooks, enabling secure data access and integration with cloud services.
- Received multiple client recognitions for excellence in regression testing and release management.
- Created video training modules, reducing new hire onboarding time from 2 weeks to 2 days.
Test Analyst
Cognizant Technology Solutions
01.2009 - 01.2013
- Prepared, reviewed, and executed test cases for system and integration testing, including test scripts, defect reports, and regression tests.
- Performed software quality assurance for complex insurance products, ensuring compliance with client standards.
- Developed and managed manual test cases for regression testing using HP Quality Center (QC).
- Implemented SDLC/STLC processes for configuration management and system testing to optimize project workflows.
- Collaborated with Business Analysts, Delivery Leads, and vendor teams to gather requirements, resolve issues, and facilitate cross-team communication.
- Conducted technical workshops on testing methodologies to enhance team knowledge and capabilities.
- Led end-to-end testing for QuickBooks desktop application, ensuring successful installation across various operating systems.
- Tested and released GEICO Atlas Auto Insurance (Guidewire Claim Center), supporting claims processing for insurance agents.
- Contributed to successful release of the ‘ServiceNow’ ITIL web-based application for managing IT service requests.
- Received client and company recognition for exemplary performance in regression testing and delivery of high-quality releases.
- Mentored internal and external team members, enhancing skillsets and improving overall team performance.
Education
Bachelor of Information Technology - Software testing, Computer Programming
Cochin University of Science and Technology (CUSAT)
01.2009
Skills
- Product Vision & Strategy
- Roadmap Planning
- Product Lifecycle Management
- Cross-functional Team Leadership
- Agile/Scrum Methodologies
- Customer Research & Insights
- Stakeholder Management
- Product Backlog Management
- Data Analysis
- Requirements Gathering
- User Story Creation
- Product Launch & Go-to-Market
Certification
- ISQi Certified Agile Essentials (CAEFL)
- International Software Testing Qualifications Board (ISTQB) – Advanced test analyst
- ISTQB Foundation certified professional
- Cognizant certified professional in ISTQB, software fundamentals, general & life insurance and CSQA.
- Red Hat Certified Engineer (RHCE)
References
Provided upon request
Timeline
Business Analyst
Telstra Health
12.2021 - Current
Test Lead
Planit testing
02.2019 - 12.2021
Senior Test Analyst
Planit testing
03.2015 - 02.2019
Senior Test Analyst
Cognizant Technology Solutions, CTS
07.2013 - 12.2014
Test Analyst
Cognizant Technology Solutions
01.2009 - 01.2013
- ISQi Certified Agile Essentials (CAEFL)
- International Software Testing Qualifications Board (ISTQB) – Advanced test analyst
- ISTQB Foundation certified professional
- Cognizant certified professional in ISTQB, software fundamentals, general & life insurance and CSQA.
- Red Hat Certified Engineer (RHCE)
Bachelor of Information Technology - Software testing, Computer Programming
Cochin University of Science and Technology (CUSAT)
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