FEBIN DUAL NORBERT

Oversaw a team of 132 employees, ensuring the provision of seamless commercial and industrial cleaning services to 72 clients.

• Led operations team, offering guidance, training, and support to achieve company objectives.
• Ensured safety regulation compliance and upheld a secure work environment for staff and clients
• Generated comprehensive reports analyzing the performance of various sectors, including industrial, commercial, and healthcare.
• Designed KPIs to measure the efficacy of critical business operations.
• Implemented measures to improve service quality through Continuous Improvement Plans
• Maintained compliance requirements which led to successful accreditation for the organization (ISO 9001/14001)
• Developed and maintained strong rapport with suppliers and sub-contractors, resulting in efficient operations.
• Organized and implemented training schedule for cleaning operatives, Shift Leaders, and Team Leaders
• Monitored and enhanced operational efficiency, team performance, and customer satisfaction by conducting routine site inspections, overseeing job processes, administering customer surveys, and performing audits.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Managed staffing needs by overseeing recruitment, selection, onboarding and training processes.
• Collaborated with executives to develop and execute the organization's long-term strategic plan.
• Managed the evaluation of employee development requirements, delivering feedback on goal attainment in job supervisions and one-on-one meetings.
• Ensuring timely resolution of customer complaints while upholding high levels of customer satisfaction.
• Delivered performance and productivity reports to board members.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Collaborated with team leaders on quality audits.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Evaluated performance utilizing KPIs and metrics.

• Accelerated growth by demonstrating remarkable leadership abilities, leading to being promoted as Operations Manager swiftly.
• Led team of 55 personnel across 30 locations for daily cleaning operations
• Conducted consistent assessments and audits across multiple sites to maintain quality standards.
• Developed and enforced weekly staffing schedules to ensure optimal coverage across all departments.
• Ensured sufficient resources by tracking supplies and equipment inventory levels at all locations.
• Contributed to the induction process of fresh employees through instructing them on safety protocols, cleaning methods, and task requirements.
• Ensured that all required health, safety, sanitation regulations are followed by staff members.
• Resolved customer complaints promptly and efficiently while ensuring a positive experience.
• Maintained records of completed tasks including work orders and time sheets.
• Provided timely responses to customer inquiries and requests for service.

Conduct regular site inspections to guarantee adherence to safety and cleanliness protocols.

• Monitored and maintained proper inventory levels for supplies and equipment to ensure continuous availability of resources.
• Prompt and efficient resolution of customer complaints with a focus on enhancing customer experience.
• Maintained a high standard of cleanliness through effective scheduling and delegation of duties.
• Ensured client expectations were consistently met through strong client relationship management.
• Managed daily cleaning operations and supervised a team of up to 10 cleaners across 3 sites, including Canon, Unilever, and Sanofi.
• Scheduled routine deep cleans in specific facility areas following established guidelines
• Verified each completed room against standard plans to maintain consistency.

• Performed routine cleaning tasks in commercial buildings and warehouses, including sweeping, mopping, and vacuuming floors.
• Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
• Cleaned and sanitized restrooms using appropriate cleaning products.
• Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
• Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
• Prepared rooms for events by setting up chairs and tables in an orderly fashion.
• Reported any damages or malfunctions observed while performing duties to supervisor.
• Kept records of hours worked, supplies used, and tasks completed each day.
• Replenished supply of hand soap, paper towels, and other consumables.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Steam-cleaned or shampooed carpets.
• Created inventory checklists and stocked housekeeping carts.