Summary
Overview
Work History
Education
Profile
Certification
Work Rewards Recognition
Languages
Timeline
Generic

FEBIN MAMACHAN

New Delhi,India

Summary

Analytics-focused Senior Test Technician with over 3 years compiling and preparing comprehensive equipment performance reports. Documents crucial compliance elements against International Organization of Standardization (ISO) mandates. Oversees complex hardware planning, installation and management initiatives. Necessary, experienced guidance over all aspects of tracking installation effectiveness.

Overview

1
1
Certification

Work History

Hardware Asset Management

PADAGIS
09.2022
  • Managing the Asset inventory and Monthly Asset status
  • Providing Billing reports
  • Warranty tracking for EUCs.

Senior assistant help desk Technician

DXC Technology
09.2020
  • Started working for PayPal as a Global Service Desk agent for providing technical support to the PayPal employees.

Associate Professional

DXC Technology
  • Internal Job Posting (IJP) to IT Asset Management as Associate Professional
  • Started working on both HW and SW asset management
  • My role was to manage and track the life cycle of HW/SW assets for clients
  • I trained on being Certified Software Asset Manager (CSAM) and being part of the new Software Asset Management transition for DXC and clients.

SW Asset Analyst and Asset Manager

Retail Business Services
  • Worked for Retail Business Services as SW Asset Analyst and Asset Manager for PADAGIS.

Global Service Desk

PayPal
  • Resolving queries/issues of the PayPal employees.

Hardware Asset Management

Retail Business Services
  • Managing the lifecycle of an asset from procurement till disposal process
  • Tracking and maintaining reports of Asset data and records
  • Managing user data including terminated users and New onboards.

Software Asset Management

Retail Business Services
  • Managing SW procurement data for the client
  • Working on SW compliance and creating compliance report for audit purpose
  • Training New joiners.

Education

B.A (program) -

Zakir Hussain Delhi College (Evening)

Profile

Joined DXC on September 11, 2020, as Senior assistant help desk Technician. Since October 1st. started working for PayPal as a Global Service Desk agent for providing technical support to the PayPal employees. After 6 months I was provided Internal Job Posting (IJP) to IT Asset Management as Associate Professional. Started working on both HW and SW asset management. My role was to manage and track the life cycle of HW/SW assets for clients. I trained on being Certified Software Asset Manager (CSAM) and being part of the new Software Asset Management transition for DXC and clients. Worked for Retail Business Services as SW Asset Analyst and Asset Manager for PADAGIS.

Certification

  • M.S Excel
  • ITIL 4 (Information Technology Infrastructure Library – 4)
  • Incident Management Training
  • LMI concept (Lock Me In)
  • Outlook
  • CSAM Certification (GSDC)
  • Supply Chain Management (SCM Trained)
  • Kaizen Trainer certificate
  • Intermediate MS Excel trained.
  • SIAM Foundation
  • Project Management
  • Automation Garage training program (Power automate Desktop)

Work Rewards Recognition

  • Client (RBS) appreciation for requested report
  • Q2 Champs award FY22
  • Q3 Champs award FY22
  • H1 Collaborators Award FY22
  • PMS Topper FY23
  • Q3 Champs award FY23
  • Q2 Champs award FY23

Languages

  • English (Reading, Writing, speaking)
  • Hindi (Reading, Writing, Speaking)
  • Malayalam (Speaking only)

Timeline

Hardware Asset Management

PADAGIS
09.2022

Senior assistant help desk Technician

DXC Technology
09.2020

Associate Professional

DXC Technology

SW Asset Analyst and Asset Manager

Retail Business Services

Global Service Desk

PayPal

Hardware Asset Management

Retail Business Services

Software Asset Management

Retail Business Services

B.A (program) -

Zakir Hussain Delhi College (Evening)

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FEBIN MAMACHAN