Febronia Odisho
Austral,NSW
Summary
Reliable retail sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Waitress
Wael Hanna
09.2023 - Current
Waitress
Sam Barkho
03.2022 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Sales Associate
Melinda Sebo
03.2020 - 01.2021
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Managed project timelines, filing documents properly and on time.
- Created inviting environments for customers by maintaining store organisation and cleanliness
- Stocked merchandise each shift, clearly labelling items, arranging according to size and colour and preparing attractive displays
- Answered product questions with up-to-date knowledge of sales and store promotions
- Maintained an organised checkout area, swept floors and emptied trash cans
- Helped customers complete purchases, locate items and join rewards programs to promote loyalty, satisfaction and sales numbers
Education
Bachelor of Psychological Science - Psychology
La Trobe University
Sydney, NSW11.2025
High School Diploma -
Mary MacKillop College
Wakeley, NSW11.2021
Skills
- Dining Area Maintenance
- Point of Sale knowledge
- Stocking and replenishing
- Communication abilities
- Communication planning
- Money handling
Timeline
Waitress
Wael Hanna
09.2023 - Current
Waitress
Sam Barkho
03.2022 - 08.2023
Sales Associate
Melinda Sebo
03.2020 - 01.2021
Bachelor of Psychological Science - Psychology
La Trobe University
High School Diploma -
Mary MacKillop College
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