Federica Lazzarotto

• Managed front desk operations, ensuring seamless visitor experience and efficient scheduling.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Processed payments using the Mindbody platform
• Arranged existing and future bookings over the phone or in person
• Kept reception area clean and neat to give visitors positive first impression.

Venue Operations & Leadership Team Management & Human Resources Financial & Inventory Oversight

• Led and managed a high-performing team of waitstaff, chefs, and support staff in one of Sydney's busiest restaurants.
• Oversaw all aspects of daily operations to ensure seamless service and exceptional guest experiences.
• Developed and implemented policies, procedures, and operational systems to streamline workflows and enhance efficiency.
• Ensured strict compliance with health and safety regulations, maintaining consistently high standards.
• Handled emergency situations such as overbookings, staff shortages, and facility issues, minimizing service disruption.
• Provided direction and leadership to the management team in alignment with the company's mission, vision, and goals.
• Oversaw recruitment, onboarding, training, and ongoing development of all staff.
• Designed and maintained balanced, fair rosters and managed staff scheduling to meet labor targets.
• Mentored junior team members, fostering a culture of excellence and continuous improvement.
• Managed all HR functions for the venue, ensuring a supportive and compliant work environment.
• Managed daily and weekly cash-up reconciliation.
• Directed stock management, ordering, and inventory control to ensure consistent supply levels.
• Monitored and analyzed customer feedback to identify areas for operational or service improvements.
• Oversaw financial operations including budget management and labor cost control in collaboration with the accounting team.

• Managed restaurant operations, ensuring smooth service in a high-volume dining environment.
• Supervised and trained staff, enhancing efficiency and guest satisfaction.
• Oversaw table reservations and online booking systems.
• Managed all orders for the restaurant and bar
• Creating an exceptional dining experience for the guests

• Assisted in day-to-day operations, staff management, and guest experience.
• Maintained stock levels, supplier coordination, and financial oversight.

• Managed stock levels, store layout, and online orders.
• Provided customers with expert food recommendations and cooking tips.