FEDERICA LENTO
Sydney,NSW
Overview
9
9
years of professional experience
1
1
Certification
Work History
Contact Centre Assistant Team Leader & CCVIP
ITSM
Darlinghurst , NSW
10.2022 - Current
- Assisted team leader in managing daily operations, delegating tasks and monitoring performance.
- Conducted performance reviews for each individual member of the team, providing feedback where necessary.
- Maintained a positive working environment within the team.
- Monitored workflow and identified areas for improvement in order to maximize productivity levels.
- Utilized problem-solving skills when dealing with difficult situations or customer complaints.
- Trained new team members, tracked current team members' skills achievement, verified safe operating practices.
- Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
Educator-Cook
Kindikids
Ryde, NSW
02.2021 - Current
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Utilized various types of equipment and aids to enhance learning experience.
- Developed lessons, activities and materials to cover all required course material.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Prepared meals in alignment with quality standards and preferred techniques.
- Kept kitchen areas clean, organized and sanitized accounting to proper procedures.
- Monitored food temperatures to maintain food safety.
- Monitored inventory to maintain proper supply level.
- Established nutritious menus in line with health standards and budget guidelines.
Educator
Bliss Early Learning
Pyrmont, NSW
10.2020 - 01.2021
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Developed lessons, activities and materials to cover all required course material.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Maintained safe, clean, and organized classroom environment.
- Created fun and safe learning environment by planning age-appropriate activities and monitoring safety.
Breakfast/Pastry Chef
Puntino Trattoria
Woolloomooloo, NSW
06.2020 - 12.2020
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Customized items for seasonal offerings, special events and personal requests.
- Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
- Managed projects in alignment with time, budget and quality requirements.
Assistant Pastry Chef/Supervisor/ Head Chef
Son Of a Baker
Botany, NSW
07.2018 - 12.2019
- Trained kitchen workers on culinary techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Supervised preparation and presentation of desserts for all catered events.
- Improved performance of team members resulting in high-quality meals produced daily.
- Coached new staff on policies, procedures and performance strategies.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Maintained inventory in supply closet to prevent shortages.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Collaborated with the management staff to plan and develop new recipes.
Administration Assistant
Ashley Hotel
Lamezia Terme, Italy
05.2015 - 09.2017
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Directed visitors to appropriate offices.
- Controlled building access by supplying key cards to employees and visitors.
- Handled diverse needs for clients in-person, by phone or through email.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Sandwiches Maker, Kitchen Hand, Pastry Chef
Agripark
Maida, Italy
02.2017 - 05.2017
- Measured, mixed and prepped raw materials according to company specifications and recipe
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Monitored inventory and promptly reported food items requiring reorder.
- Developed special menu items to improve business offerings.
Education
Advance Certificate in Xero - Business Administration
The Carrer Academy
Melbourne, VIC01-2024
Diploma - Early Childhood Education and Care
Kirana College
Sydney 07.2021
Certificate III - Early Childhood Education And Care
Kirana College
Sydney 07.2020
Certificate IV - Commercial Cookery
Frontier Training & Technology
Victoria07.2019
Certificate III - Commercial Cookery
Frontier Training & Technology
Victoria01.2019
Degree in Economics - Economics
Università Della Calabria
Italy07.2016
High School Diploma -
Technical Institute For Surveyors
Italy07.2010
Skills
- Bilingual Italian mother language
- CPR/First-aid certified
- Multitasking and Time Management
- Strong Organizational Skills
- Microsoft Office Suite
- Problem-Solving
- Fast Learner
- Professional and Courteous
- Calendar Management
- Document Management and Storage
- Written and Verbal Communication
- Performance monitoring and evaluations
- Teamwork and Collaboration
- Evaluating Employee Work
Certification
Current First Aid Certificate and CPR Certificate.
Timeline
Contact Centre Assistant Team Leader & CCVIP
ITSM
10.2022 - Current
Educator-Cook
Kindikids
02.2021 - Current
Educator
Bliss Early Learning
10.2020 - 01.2021
Breakfast/Pastry Chef
Puntino Trattoria
06.2020 - 12.2020
Assistant Pastry Chef/Supervisor/ Head Chef
Son Of a Baker
07.2018 - 12.2019
Sandwiches Maker, Kitchen Hand, Pastry Chef
Agripark
02.2017 - 05.2017
Administration Assistant
Ashley Hotel
05.2015 - 09.2017
Advance Certificate in Xero - Business Administration
The Carrer Academy
Diploma - Early Childhood Education and Care
Kirana College
Certificate III - Early Childhood Education And Care
Kirana College
Certificate IV - Commercial Cookery
Frontier Training & Technology
Certificate III - Commercial Cookery
Frontier Training & Technology
Degree in Economics - Economics
Università Della Calabria
High School Diploma -
Technical Institute For Surveyors